Senior Services Sales Executive, ServiceNow

$145.9-240.8k

Plus equity (when applicable), ESPP, and variable/incentive compensation

Expert level

Remote from Canada, US

More information about location

Cloud-based digital workflows for enterprises

Be an early applicant

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Be an early applicant

$145.9-240.8k

Plus equity (when applicable), ESPP, and variable/incentive compensation

Expert level

Remote from Canada, US

More information about location

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionize the enterprise.

Job

Company

Role

Who you are

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent)
New account sales focus, operating independently to identify new opportunities
Existing relationships in large enterprise accounts a plus
Demonstrable track record of achieving Services, Success, or Training sales targets
Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives
Strong operational command – managing end-to-end franchise
Travel up to 75% (depending on geography/region)

What the job involves

As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products
These service offerings include our Impact success offering, product implementation services, and training
The Services Account Executive is well-versed in services and post-sales adoption strategies
They are a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization
A quota carrying role, the Services Account Executive owns the Services sales strategy by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory
Collaborate with software sales account teams, Customer Outcomes team members, and our eco-system of delivery partners
Develop and execute a services sales strategy in the designated territory with a target account list
Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers
Create pipeline and manage end-to-end forecasting process for Services opportunities
Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs
Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy
Lead extended team in solutioning and scoping, and proposal development
Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.