Project Operations Manager, Adyen

• Experienced with setting-up complex (ideally technical) projects with multiple stakeholders
• Client-facing experience, stakeholder management, ability to lead conversations and influence business decisions
• Excellent Project Management skills and the ability to lead and manage detailed, time-sensitive initiatives in a fast-paced environment with minimal supervision
• Able to interface and cooperate seamlessly with a global team, adapting to international time constraints where appropriate
• Must be willing to travel, both domestically and internationally where required

Desirable

• As a Project Operations Manager, based in Toronto, Ontario, Canada you will focus primarily on the delivery and execution of complex global projects for our clients
• These projects can range from Point of Sale (POS), marketplace e-commerce, and card issuing program roll outs
• As an expert in driving complex technical and operational roll-outs, you will interact and collaborate with internal and external stakeholders in order to create a seamless service deployment experience for clients looking to go live on our platform
• You will do this by using your experience in integrating systems and superb project management skills
• This is a varied and hands-on role in which your tasks range from discussing a project’s strategic direction on one end to verifying correct configurations on the other
• Manage the project lifecycle from start to finish, ensuring that our clients are fully prepared to roll-out Adyen’s solution
• Responsible for managing 5-10 projects at any given time with a project duration ranging from 6 months to 2 years
• Work closely with clients’ project and technical teams as well as third parties such as technical integration partners to ensure a smooth roll-out
• Build relationships with both internal and external stakeholders to ensure effective management and communication of progress to all parties
• Provide guidance on Adyen’s product and advise on the solution that best fits clients’ business needs
• Deliver client feedback to internal teams to improve our product and services
• Ensure successful project handovers once the rollout has been completed by setting up scalable business as usual and support processes
• Contribute to internal process improvement initiatives to help our business scale