IT Desktop Support Engineer, Abnormal Security
More information about location
Cloud email security platform
Be an early applicant
Cloud email security platform
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To make the cloud a safer place for businesses.
Role
Who you are
- The ideal candidate thrives in a fast-paced, hybrid work environment, is equally comfortable with macOS and Windows ecosystems, and has a passion for delivering best-in-class end-user support
- 4–5 years of experience in IT support or service desk roles supporting both macOS and Windows environments
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Proven experience with end-user hardware setup, configuration, and lifecycle management
- Proficiency with SaaS applications including Okta, Google Workspace, Microsoft 365, Slack, and Zoom
- Familiarity with Active Directory, identity and access management (SAML, Okta), and VPN support
- Working knowledge of basic networking (TCP/IP), endpoint security, and mobile device management tools (e.g., Jamf, VMware Workspace ONE)
- Strong problem-solving skills, with the ability to efficiently prioritize and execute tasks
- Excellent customer service, interpersonal, and communication skills
- Ability to travel to our London office when required
- This position involves access to technology that is subject to the U.S. Export Administration Regulations (EAR)
- As a result, candidates offered employment must be eligible to access controlled technology under U.S. export control laws
- Employment in this position is conditioned on the availability of government authorization
What the job involves
- We are seeking an experienced and service-driven IT Service Desk Engineer to deliver high-quality technical support to our teams across UK and Globally
- This role is critical in ensuring our employees have a seamless technology experience from day one providing responsive support, managing endpoint lifecycle, and driving operational excellence in our IT environment
- Serve as the primary point of contact for IT support requests from both onsite and remote employees
- Manage incidents and service requests through ticketing systems (e.g., ServiceNow, JIRA) including logging, triaging, tracking, and resolving issues
- Provide hands-on support for video conferencing tools (e.g., Zoom), printers, and general office IT infrastructure
- Escalate complex issues to senior engineers, ensuring timely follow-up and resolution
- Deploy, configure, troubleshoot, and decommission macOS and Windows laptops/desktops
- Handle all aspects of employee onboarding and offboarding, including hardware/software provisioning and access rights management
- Administer endpoint and SaaS applications, manage license allocations, and troubleshoot access/performance issues
- Support SaaS platforms including Okta, Google Workspace, Microsoft 365, Slack, and Zoom
- Maintain and update IT documentation (troubleshooting guides, SOPs, best practices) using Confluence and Google Drive
- Contribute to IT projects such as infrastructure upgrades, automation initiatives, and security enhancements
Application process
- As part of Abnormal AI's secure hiring practices, we conduct video interviews and validate applicant identity at various stages through our recruitment process
- Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer
- All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards
Our take
Fraud involving impersonation is one of the top causes of online financial crime. Criminal tactics like email account spoofing, where the criminal impersonates an official account to steal personal information or money, are rife. Abnormal Security is a startup aimed at handling these hyper-targeted and personalised email attacks by analysing communications and identifying potential fraud before it can take place.
The fraud detection space is extremely competitive but Abnormal Security differentiates itself through its focus on the threat of impersonation rather than a spectrum of threats. This has allowed it to amass a wealth of data relating specifically to high-risk impersonation attacks, analyzing over 45,000 signals to detect any anomalies.
Its specialised approach has fuelled rapid growth, leading to a $5B valuation after a Series D Funding round. Now, Abnormal plans to double down on product development and expand internationally, prioritising markets where data security laws necessitate a local presence. By staying focused on impersonation, Abnormal Security positions itself as a formidable force in the fight against online financial crime.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2024
$250m
SERIES D
May 2022
$210m
SERIES C
Total funding: $534m
Company benefits
- Healthcare
- Flexible PTO
- 401k
- One Medical
- Flexible Spending Account
- Mental Health Resources
- Home Office Stipend
- Monthly Internet & Phone Stipend
- Health and Wellness Stipend
Company HQ
Spring Valley, NV
Leadership
Evan Reiser
(Co-Founder & CEO)Having started their career as a Software Engineer, co-founded GamerNook.com, Bloomspot, and Adstack before spending 3 years at Twitter. Co-founded Abnormal Security in April 2018, and has been CEO since.
Sanjay Jeyakumar
(Co-Founder & CTO)Previously Senior Software Engineer at Twitter and Google. Was also Software Architect at TellApart.
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