Commercial Customer Success Manager, Builder.io
$155-200k
OTE
Plus equity
More information about location
Visual building no code platform
Job no longer available
Visual building no code platform
101-200 employees
Job no longer available
$155-200k
OTE
Plus equity
More information about location
101-200 employees
Company mission
To enable teams of all sizes to drag and drop to create, test, and optimise lightning-fast digital experiences.
Role
Who you are
- Have 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
- Are energized by solving problems at scale - whether that means jumping into a support thread or launching a new email series
- Are organized, analytical, and comfortable managing a high volume of customers and priorities
- Communicate clearly, concisely, and persuasively -especially over async channels
- Love fast-moving, early-stage environments and are comfortable with ambiguity
- Are tech-savvy and curious - eager to learn new tools and translate complex ideas into simple outcomes
- Have a knack for pattern recognition and a bias toward action when you spot opportunity
Desirable
- Experience working in a pooled or digital CS model
- Experience supporting developers or technical products
- Experience building lifecycle content or using tools like HubSpot, ZenDesk, or Coda
- Familiarity with the world of digital experience, vibe-coding, headless CMS, or front-end frameworks
What the job involves
- Builder.io is driving the future of visual coding by making it compatible with every tech stack and accessible to every team. To bring that future to life, we put customers at the center
- Our Customer Success team exists to help customers adopt Builder, embed it across their organizations, and achieve meaningful results at scale
- We are looking for a Commercial Customer Success Manager to support our fast-growing Commercial segment
- You'll use data to surface opportunities, launch experiments, and help customers realize value faster
- This is a proactive, impact-oriented role where success means measurable improvements in customer adoption, retention, and satisfaction
- Manage a dynamic, high-volume book of business made up of Builder’s mid-market customers
- Drive product adoption by proactively identifying usage gaps and consulting with customers on solutions
- Lead and support scaled customer programs such as webinars, office hours, and lifecycle campaigns
- Partner closely with Account Executives and Customer Engineers to align on customer outcomes
- Respond to inbound customer needs via channels like email and Slack, balancing speed and strategic insight
- Create and iterate on content to help customers self-serve and grow, including guides, playbooks, and in-app messaging
- Champion the customer by sharing insights with Product, Engineering, and Marketing to shape Builder’s roadmap and GTM motions
- Contribute ideas, experiments, and innovations that improve how we deliver value at scale
Our take
All businesses, especially within commerce, rely on the constant evolution of marketing, content and visuals. Builder.io is a no-code platform for digital storefronts. The company is on a mission to make customers' lives easier by doing all of the coding work for them and providing an intuitive platform to design and publish content.
The key message from Builder.io is that anyone can be involved in the creation process and those not equipped with all the skills, shouldn’t have to miss out because of the complexities that go on behind the scenes. The company is home to a team of “Builders” who support the ongoing development of the Builder.io Platform, one that has drag and drop functionality and is easily integrated with customers softwares like Shopify.
Having received $20 million in funding in 2024 bringing their total to over $40 million, the company has created a really well-established platform and has managed to acquire a strong client base. It’ll be interesting to see how the company scales with new features and ventures that are yet to be disclosed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$20m
EARLY VC
Oct 2021
$14m
SERIES A
Total funding: $37.3m
Company benefits
- Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
- Quarterly mental health days. We shut down the whole operation 4 times a year to give our team a chance to rest and recharge
- Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
- $500 home office reimbursement. Help get what you need to be comfortable working in a digital-first environment
- $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
- Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $299/month at another local co-working space
- Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
- Additional Insurance. Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
- 401k. Contribute to your financial future through our Guideline plan
- Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!)
Company HQ
SoMa, San Francisco, CA
Leadership
Steve Sewell
(CEO)Previously CEO and Founder of Qanvis, Head of Product Development at PICT and Engineering Manager at ShopStyle, Inc.
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