Senior Data Analyst, Extend
Ops Analytics
$125-140k
+ Stock in an early-stage startup growing quickly
Warranty and protection plan services
Be an early applicant
Warranty and protection plan services
201-500 employees
Be an early applicant
$125-140k
+ Stock in an early-stage startup growing quickly
201-500 employees
Company mission
To provide clients with a seamless product protection experience, helping benefit both merchants and customers.
Role
Who you are
- If you’re excited about breaking down complexity and ambiguity into quantifiable impact, you’ll thrive on our team
- Strong written and verbal communication skills who excels at sharing data insights to audiences of all backgrounds
- Intellectually curious, willing to think creatively to solve complex business problems in fast-paced, high-growth environments
- 4+ years of work experience as a data analyst
- 2+ years of experience in operations, claims, or risk analytics
- Prior experience working with operations team is a plus
- Expertise with SQL and visualization tools (e.g., Tableau)
- Familiarity with Python and Github
- Excellent stakeholder management skills, with a track record of working cross-functionally to make an impact
- Bachelor's degree from Maths, Statistics, or a relevant major
- Empathy and humility
What the job involves
- You will be part of Extend's Claim Analytics team within our centralized Risk, Analytics and Data Science team, focused on driving operational efficiency and managing risk by surfacing actionable insights and enabling data-informed decision-making
- Identify high-impact opportunities to improve claim operations, servicing and fulfillment processes by analyzing trends, surfacing gaps, and delivering actionable recommendations based on key performance metrics
- Assist risk analytics by diving into claim performance and loss trends aiming to improve claims process and mitigate operational and financial risks
- Cultivate a data-driven culture with your skill for storytelling with data, translate analyses into clear, compelling narratives and visualizations that enable informed decision-making across stakeholders
- Partner widely with Analytics, Operations, Product and Engineering to optimize claim intake, adjudication and fulfillment product features for excellent customer experience and lower claim cost
- Ensure data quality and usability through regular monitoring and data pipeline creation, while empowering the teams with tools and documentation to optimize claim and servicing products and policies
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralised warranty system where before there was not one. Extend also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
The company has seen good funding that has fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. In 2022, Extend was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company benefits
- Unlimited coffee, drinks, and snacks at the office
- A friendly and collaborative place to work
- Company stock options
- Flexible vacation policy
- Fully covered medical, vision and dental insurance
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(CEO & Founder)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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