Software Engineer, Cognigy
Developer Experience
Enterprise conversational AI platform
Open for applications
Enterprise conversational AI platform
201-500 employees
Open for applications
201-500 employees
Company mission
To lead the automation of conversations to make life easier for everyone.
Role
Who you are
- 5+ years of experience in backend software engineering, preferably in a platform or DevOps role
- Deep experience with Kubernetes, Helm, Terraform, and modern infrastructure-as-code practices
- Proficiency in backend development using TypeScript/Node.js, Python, or Golang
- Strong Linux terminal skills and experience with container debugging
- Familiarity with CI/CD systems (e.g., GitHub Actions, Jenkins) and pipeline optimization techniques
- Experience with security and compliance tooling like Snyk, Vanta, or equivalent
- Hands-on knowledge of cloud platforms (Azure, AWS preferred)
- Proven ability to collaborate, mentor, and lead process improvements across engineering teams
- Observability expertise (Grafana, Sentry, Kibana) and a systems-thinking mindset
- Comfortable making architectural decisions and owning secure, reliable developer infrastructure
What the job involves
- As a DevEx Engineer at Cognigy, you’ll be a key enabler for our Engineering organization, delivering streamlined, secure, and efficient development experiences
- You’ll work across our CI/CD infrastructure, developer tools, and internal platforms to automate and optimize engineering workflows. This role is pivotal to ensuring scalable, compliant, and frictionless development
- You will collaborate with Engineering, SRE, Security, and QA teams, helping us improve product quality, operational excellence, and delivery speed
- From container orchestration to internal CLI tools, you’ll be at the heart of what powers our teams to build next-gen AI solutions
- Empower Developers – Build internal tooling and workflows that boost productivity and satisfaction
- CI/CD Optimization – Enhance performance across pipelines (e.g., caching, parallelization, resource usage)
- Security & Compliance – Implement automated solutions (e.g., Vanta, Snyk) to enforce secure software delivery practices
- Dev Environment Standardization – Ensure scalable and reproducible environments using Kubernetes, Helm, and Terraform
- Monitoring & Observability – Improve logging, alerting, and insight generation using Grafana, Kibana, and Sentry
- Infrastructure Ownership – Design secure, scalable automation solutions and lead platform-level architectural improvements
- Collaboration & Mentorship – Partner with SRE/Core teams and support junior engineers with knowledge sharing
- Operational Excellence – Proactively propose and lead cross-team improvements to drive engineering success
- Developer Lifecycle Management – Manage onboarding/offboarding tooling and access provisioning securely
- Customer Engagement – Participate in architecture/security discussions with customers when needed
- At Cognigy we are committed to your professional growth.
- This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience
Our take
Artificial intelligence is becoming an increasingly common part of how customer service works — a trend that has been accelerated in recent years as so many other services went virtual and digital.
Cognigy is at the forefront of this trend, delivering a set of low-code tools to help enterprises integrate more AI into their customer service processes. As AI has developed, so has the company's suite, and it has launched new features such as AI agents for sales and marketing interactions.
The company has raised substantial funding across the years to accelerate this product development, as well as support its geographic expansion. With the artificial intelligence boom far from over, the future looks bright for Cognigy.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2024
$100m
SERIES C
Feb 2022
$15m
SERIES B
Total funding: $167.6m
Company benefits
- Virtual stock options plan to top performers
- Attractive and performance-oriented salary
- Flat hierarchies and the possibility to shape the organization
- Flexible working hours and ability to work remotely in the UK
Company HQ
Düsseldorf-Hafen, Düsseldorf, Germany
Leadership
Benjamin Mayr
(Co-Founder & Chief Software Architect)Earned a BS in Software Development and Gamedesign at Mediadesign University of Applied Sciences. After this, they became an Independent Software Development Consultant.
Philipp Heltewig
(Co-Founder & CEO)Previously CIO of Sitecore, a leader in digital marketing solutions. Also worked at SAP and attended Harvard Business School.
Sascha Poggemann
(Co-Founder & COO)Previously Head of Technical Development at iExergy in Germany.
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