Customer Success Associate, Yottaa
Cloud platform for eCommerce acceleration
Job no longer available
Cloud platform for eCommerce acceleration
21-100 employees
Job no longer available
21-100 employees
Company mission
To help eCommerce brands improve shopper experience and increase conversions through websites that load fast and offer engaging functionality.
Role
Who you are
- Bachelor's degree or equivalent experience
- 1-3 years of experience in customer success, account management, or related field
- Basic understanding of eCommerce, site performance, or digital experience best practices or a strong desire to learn
- Strong communication and relationship-building skills
- Ability to document and communicate customer feedback internally
- A proactive and customer-first approach with strong critical thinking skills
- Operates with a growth mindset and has the ability to learn quickly
- A team player who can collaborate across departments to support customer success
What the job involves
- Yottaa is seeking a motivated and customer-focused Associate Customer Success Manager to support customer success initiatives
- This role is essential in driving customer engagement, improving customer satisfaction and ensuring retention of an assigned book of business
- Assist with customer onboarding, ensuring a smooth transition from sales and effective implementation of Yottaa
- Guide customers in adopting and utilizing Yottaa to maximize usage and perfromance impact across an assigned portfolio of customers
- Collaborate with customers to develop and maintain success plans that align with their business objectives
- Promote and drive adoption of new Yottaa features, providing guidance and training as needed
- Clearly articulate Yottaa’s value proposition, demonstrating how it enhances site performance and user experience
- Take initiative in learning Yottaa and our customer’s personas, working towards becoming a trusted advisor
- Act with urgency in responding to customer inquiries, ensuring timely and effective resolution of issues
- Swiftly address customer feedback, analyze survey responses, and implement improvements based on customer insights
- Partner with the Renewal Manager to ensure smooth renewals, proactively identifying and addressing potential roadblocks
Our take
Leading cloud platform, Yottaa, enables brands to optimize the performance and conversion improvement of brands’ websites by accelerating and securing their eCommerce site, empowering them to deliver superior customer experiences. By providing online brands with a comprehensive analysis of all services and technologies on their site, brands gain deeper visibility and control and have the ability to improve overall site performance by up to 60% and online page conversion by up to 20%.
Yottaa has helped accelerate and optimize the loading of 3rd party eCommerce technologies, high-resolution images, and other website elements to a range of leading brands, such as Hallmark, JoAnne Fabrics, Samsonite, Lands’ End, Lenovo, and more. The company has invested in the development of new products, such as BRAND CTRL, Cache experience and a dynamic, searchable web version of its technology index, while still remaining dedicated to optimizing its flagship services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2013
$16m
SERIES C
May 2012
$9m
SERIES B
Total funding: $29m
Company HQ
Piety Corner Historic District, Waltham, MA
Leadership
Robert Buffone
(CTO)Former Chief Architect at Nexaweb Technologies. Previously worked at Trakus as a Senior Applications Architect and Principal Software Engineer.
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