Account Manager/ Growth Manager, SpotHero

• Bachelor’s Degree or equivalent with 3+ years experience in sales and/or account management
• Proven consultative sales solution skills with a unique ability to understand client needs
• Strong networking skills with the ability to travel and meet with clients in person locally
• Active Listening - Attentively listens to others, understanding what is said and repeating what was heard
• Analytical - Examines information methodically and in detail to solve problems or complete tasks
• Collaboration - Process of working with multiple individuals to complete a task or achieve a goal
• Communication - Communicates effectively and efficiently both verbally and in writing
• Confidentiality - Keeps private information secure and ensures account access levels are appropriately set
• Consultative Selling - Creating value and trust by exploring partner needs before offering a solution
• Detail-Oriented - Pays attention to details and learns to understand causes and not just effects
• Emotional Intelligence - Handles interpersonal relationships with astute awareness
• Independent - Not relying on another’s authority
• Multi-Task - Execute on more than one task at the same time
• Negotiating - Ability to find an acceptable desired outcome for all stakeholders
• Patience - Remains calmly focused on resolving issues
• Persistence - Firm continuance in a course of action in spite of difficulty or opposition
• Problem-Solve - Assesses situations quickly and provides creative solutions for resolution
• Prospecting - Developing a lead list with the intention to convert leads to customers
• Time Management - Ensures performance helps maintain desired service levels
• Tools: CRM (Salesforce), BI Tool (Looker), SpotHero Admin Backend, Google Workspace, Zoom, Microsoft Office, Sales Enablement (Mindtickle), Groove (Email Tracking)

Desirable

• We're seeking a Growth Manager II or Senior Growth Manager to join our Northeast team! A Growth Manager is responsible for obtaining new parking supply from current partners, and collaborating with other Revenue Team functions to optimize performance at existing locations
• This role drives revenue growth through relationship building & engagement, client consultation & education, and up-selling & cross-selling of new products and features
• You will act as a strategic advisor to our parking partners to ensure they get the maximum value from the SpotHero platform and that a mutually beneficial relationship endures
• Analyze and optimize SpotHero's parking supply across assigned markets
• Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders
• Develop and nurture productive long-term client and industry relationships
• Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach
• Meet goals around optimizations (add inventory, better/more rates, improve UX), generally improving SpotHero’s supply
• Collaborate with Field Operations to regularly communicate with existing partners to ensure operations are running as smoothly as possible, including addressing customer feedback with clients to resolve issues
• Onboard and train new clients. Empower clients to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero’s various account management tools
• Partner with Marketplace Operations to ensure client requests are addressed quickly and effectively
• Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform
• Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs
• Host or travel to client meetings, events, and social gatherings
• Attend industry related conferences and tradeshows, when applicable
• Represent SpotHero and build brand awareness
• Stay current on industry trends
• Identify and research prospective leads to approach during the event
• Build and strengthen relationships with clients through attending social events
• Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained
• Group sell with Product Specialists