Customer Success Team Manager, CodeSignal
SMB/Growth, Mid-Market
$150-200k
OTE
Offers equity and performance bonuses
AI-native skills platform
Open for applications
AI-native skills platform
101-200 employees
Open for applications
$150-200k
OTE
Offers equity and performance bonuses
101-200 employees
Company mission
To discover and develop the skills that will shape the future.
Role
Who you are
- Startup experience a plus
- Understanding of skills intelligence, talent acquisition, or learning is a plus
- Strong demonstrated experience building and managing high performing SaaS Customer Success teams
- Experience working in a flexible and high-paced environment while supporting a high volume of accounts
- Strategic perspective on Customer Success as a function with a focus on driving value to all stakeholders
- Detail oriented in your organization and meticulous about prioritization and time-management
What the job involves
- The Team Manager, Customer Success role at CodeSignal is responsible for leading a team of Customer Success Managers (CSMs) serving the growth segment (SMB and mid-market)
- This strategic leadership role will drive customer retention, expansion, adoption, deeper relationship building and advocacy while ensuring operational excellence across the team
- You'll develop customer success strategies that maximize value realization and ensure our customers achieve their technical hiring goals through our platform
- Hire, lead, coach, and develop a high-performing team of Customer Success Managers
- Establish clear performance metrics (both leading and lagging indicators) and career development paths
- Conduct regular 1:1s, team meetings, and performance reviews
- Identify skill gaps and implement training programs to enhance team capabilities
- Build a positive, collaborative team culture that drives high performance and retention
- Design and optimize customer journeys from onboarding through renewal
- Create and refine playbooks for customer onboarding, adoption, expansion, renewal, and advocacy
- Establish standardized processes that balance customization with scalability
- Collaborate with Solutions Engineering, Sales, Marketing, and Product teams to ensure alignment
- Achieve team targets for adoption, GRR, NRR, relationship and activity indicators
- Own renewals and work with Sales leaders to identify and execute expansion opportunities
- Develop early warning systems to identify at-risk accounts
- Implement rescue strategies for vulnerable accounts
- Partner with Sales on expansion opportunities and renewal forecasting
- Define and monitor customer health metrics across segments
- Establish feedback loops to gather and act on customer insights
- Develop customer success programs that drive platform adoption and value realization
- Build deeper relationships with strategic customers within the segment
- Create and manage customer advocacy initiatives and build direct relationships with Customers
- Identify and develop customer references and case studies
- Develop and track KPIs for team performance and customer success
- Create regular reporting on customer health, renewal forecasts, and team performance
- Optimize resource allocation across the team based on customer needs and potential
- Collaborate with other departments to resolve cross-functional challenges
- Manage team budget and resource planning
- Partner with Solutions & Sales Engineering on implementation and renewals and expansion
- Partner with Product Management to represent customer needs in the roadmap
- Collaborate with Marketing on customer marketing initiatives
- Work with Sales on smooth customer handoffs and account expansion
- Coordinate with Support on escalation management
- Engage with Executive Leadership on strategic initiatives and reporting
Our take
CodeSignal offers an AI-evaluated, plagiarism-sensitive coding assessment and interview platform designed to help companies pre-screen candidates more effectively while reducing bias. Its core proposition - looking "beyond resumes" - addresses a long-standing issue in hiring, where CVs are quickly judged on proxies like education, experience, or location rather than actual ability. However, as AI reshapes the workplace, the problem is no longer just bias but that traditional credentials are becoming weaker signals of real-world capability.
In response, CodeSignal is evolving beyond a hiring tool into a bridge between education and employment. By partnering with universities, it integrates skills assessments directly into coursework, allowing students to build verifiable records of competencies alongside their degrees. This reflects a broader shift in employer expectations, rather than asking where someone studied, companies increasingly want clear evidence of what they can do, especially as AI tools become central to everyday work.
This shift is also being driven by economic pressure, with some employees hiring fewer entry-level candidates and expecting faster productivity, graduates must demonstrate job readiness early, while universities face growing scrutiny over outcomes. In this environment, CodeSignal's ability to benchmark skills against real data positions is more than a screening platform, its becoming part of the infrastructure that defines and validates talent in an AI-driven labor market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2021
$50m
SERIES C
Dec 2020
$25m
SERIES B
Total funding: $87.5m
Company benefits
- Globally distributed, fully remote team
- Competitive salary, equity, and bonus comp packages
- Medical, dental, and vision coverage
- 401k matching (US) or pension fund contribution (Global)
- Unlimited time off policy
- Learning & Development benefits
- Physical & Mental Health benefits
- Equipment & home office setup stipend
Company HQ
Financial District, San Francisco, CA
Leadership
Tigran Sloyan
(Co-Founder & CEO)Studied at MIT and started out as an Applications Engineer at Oracle. Founded Yevista, and was Partner Technology Manager at Google. They are also a member of the Forbes Technology Council.
Sophia (Saeyoon) Baik
(Co-Founder & COO)Former Investment Banking Associate at Lehman Brothers and a Product Manager at Zynga. They were also Senior Manager of Assortment Planning at Wayfair.
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