Senior Revenue Operations Manager, Tipalti
CA$117-145.3k
OTE
CA$104-130k
BASE
+ Target bonus is $12.5% of base salary
More information about location
3 days a week in office
AI-powered platform for finance automation
Be an early applicant
AI-powered platform for finance automation
1001+ employees
Be an early applicant
CA$117-145.3k
OTE
CA$104-130k
BASE
+ Target bonus is $12.5% of base salary
More information about location
3 days a week in office
1001+ employees
Company mission
To make it as easy as possible for employees and suppliers to collaborate with finance.
Role
Who you are
- The ideal candidate will champion an AI-first mindset, using advanced AI platforms to streamline workflows and generate insights faster, and will excel at aggregating data from activities, operational processes, and customer performance into a unified narrative that drives cross-functional collaboration and guides executive decisions
- 8+ years of related experience with at least 5+ years in Revenue Operations, Sales Operations, or Business Operations, ideally with exposure to both Customer Success motions and Onboarding-adjacent functions — comfortable operating across functions with different rhythms and stakeholders
- Strong data fluency — comfortable in SQL, Excel/Sheets modeling, and BI tools, with the ability to turn raw data into a clear, actionable narrative for leadership
- Hands-on experience with Gainsight, Salesforce, Workato, Glean and Zapier (or comparable CS/RevOps and automation tools) — comfortable working directly in these systems, while also knowing when to loop in Systems teams for deeper builds
- Track record of being a true strategic partner to functional leaders — confident enough to challenge assumptions with data, diplomatically, and comfortable presenting to senior leadership
- Strong stakeholder management skills across CS, Onboarding, Sales, Product, and Finance
- Comfortable with ambiguity and building frameworks from scratch, with a bias toward action — prototypes and iterates rather than waiting for the "perfect" model
- SaaS/subscription business experience and a track record scaling a function through growth stages preferred
What the job involves
- Tipalti's Senior Revenue Operations Manager will act as a strategic business partner to our Customer Success and Customer Onboarding leadership — driving analysis, process design, and systems strategy across the post-sale customer lifecycle
- This is a hands-on role where this person will work directly alongside leadership and front-line teams to shape strategy and see it through to execution
- Strategic Business Partnership: Act as a trusted advisor and thought partner to CS and Onboarding leadership, working alongside them to translate data into insights and actions
- Health, Renewal & Lifecycle Analytics: Bring rigor to how the business measures customer health, renewal/expansion risk, and lifecycle performance (NDR, churn, CSAT/NPS, onboarding cycle time), surfacing trends and recommendations that inform leadership decisions
- Front-line Support: Work directly with customer-facing teams and managers day-to-day — advising on best practices, troubleshooting tool and process issues in real time, and keeping them current on changes to pricing, deal structuring, and internal workflows
- Process & Workflow Strategy: Roll up your sleeves alongside key stakeholders to identify, design, and roll out improvements to customer lifecycle processes — onboarding, renewal/escalation, compliance, service delivery
- Systems Strategy & Automation: Bring strong working knowledge of Gainsight, Workato, ZenDesk, Salesforce, DealHub CPQ and Zapier (or comparable tools) to identify where automation and better data flow can reduce manual work, partnering with Systems teams to scope and prioritize the build
- AI & Automation Proficiency: Bring practical experience creating AI agents, prompts, or advanced workflows using Claude, Glean, or similar enterprise AI solutions, and align operational plans with the organization's evolving AI roadmap to cultivate an "AI-first" culture throughout the team
- Ad Hoc RevOps Projects: Support broader Revenue Operations initiatives, project execution, and capacity/forecasting models (e.g., staffing ratios, book-of-business and case-volume sizing) as the function scales
Our take
Digital finance innovations across the last decade have dramatically changed how financial operations are conducted, with businesses managing their payables workloads digitally. Despite such innovations, many workflows are still conducted manually, leading to time-consuming, repetitive and inefficient workflows.
Tipalti provides a global payments, accounts payable and purchase order automation platform, with tools for each area to reduce manual workflows and optimize operations. The platform’s functionalities are designed to be flexible for the scaling of growing businesses, helping to optimize financial visibility, efficiency and control without the need for business infrastructure changes.
Whilst individual platforms exist for these functions, Tipalti has recognized that businesses do not want to juggle fragmented software solutions inefficiently, and delivers everything in one place. It continues to develop its offering, with a recent influx of funding supporting the incorporation of agentic artificial intelligence capabilities.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2023
$150m
GROWTH EQUITY VC
Dec 2021
$270m
SERIES F
Total funding: $766m
Company benefits
- Hybrid work model
- Equity packages
- Company events
- Collaborative work spaces
- Opportunities for professional growth
- Inclusive community
- Global opportunities and exposure
- Authentic colleagues
- Autonomy
Company HQ
Town Center, Foster City, CA
Leadership
Chen Amit
(Founder & CEO)General Manager of ECI Telecom from 1998 to 2000. Experience as CEO of Atrica.
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