National Channel Director, UJET
$220-300k
OTE
AI-powered contact center solutions
Open for applications
AI-powered contact center solutions
201-500 employees
Open for applications
$220-300k
OTE
201-500 employees
Company mission
To transform customer experience with AI-powered, cloud-native technology that actually makes life easier for customers, employees, and IT teams alike.
Role
Who you are
- 7-10+ years of technology sales and channel sales experience. With Experience selling Contact Center as a Service & related Artificial Intelligence capabilities preferred
- Experience building and managing multiple partner relationships. Experience within the Technology Services Distributor community required
- A balanced blend of strategic thinking to set the direction of our cloud business with the execution skills to make it happen
- Understanding of opportunity qualification, running a deal cycle and forecasting. Previous experience with strategizing & implementing a pipeline growth plan is preferred
- Knowledge of the competitive landscape
- Ability to recruit, develop and build Go to Market plans with TSD’s & top partners
- Ability to work within a fast-paced and dynamic environment
- Previous management experience preferred
- Interface at all organizational levels maintaining strong working relationships across cross-functional teams
- Exceptional verbal and written communication skills
- Extremely strong organizational and time management skills
- Willingness to go above and beyond to be successful
- Prefer 5+ years experience selling through the TSD and Technology Advisor Channel
- Prefer 5+ years experience selling channel contact center solutions with a focus on Contact Center-as-a-Service (CCaaS) & AI solutions
- Strong relevant partner relationships within TSD community
- Working knowledge of salesforce.com
- Strong communication, presentation, organization and teaming/relationship skills
What the job involves
- This is an opportunity to be part of the growing Channel Sales Organization at UJET
- We are looking for an exceptional person to help support the achievement of the team and wider strategic business goals
- The role reports to the VP of Channel with a focus on managing our Partnerships with Strategic Technology Services Distributors (TSD’s) and their Technology Advisors & Partners
- The Channel Sales Organization works directly with partners and the UJET sales team to generate revenue by executing channel programs to drive net new Customer opportunity and pipeline growth
- This quota-carrying role is responsible for Partner engagement strategy, acquisition of new partners, pipeline growth and forecasting within the accounts
- This is a field based role that will be located remotely in the US
- UJET is looking for a self-motivated high performer who is a team player, partner centric, accountable and seeks to consistently over achieve sales goals
- Working closely with an assigned Technology Services Distributor to identify the in-market CX/AI-focused partners to drive mindshare, pipeline growth & UJET Sales
- Develop and build fiscal quarter and annual strategy. Report on, manage and execute on mutually agreed upon KPIs
- Initiate quarterly QBRs to measure success and trends within assigned TSD / Strategic partnerships
- Develop relationships internally and externally. Build and strengthen relationships with partner leadership and stakeholder business units throughout TSD or Partner organization
- Aligning the regional sales organizations with relevant partners through targeted demand generation and alignment activities
- Driving internal resources to provide partner enablement activities such as co-marketing, events, trainings, networking, etc
- Aligning yourself internally with the UJET sales executives and sales leadership to drive toward a common strategy and achievement of sales goals
- Recruiting, hiring, training and mentoring Channel Sales Managers within Region as UJET grows
- Provide TSD and Partners with support. Manage and serve as the escalation path to ensure excellent customer experience
- Drive mindshare through regular communications and collaboration. Provide accurate and detailed weekly, monthly and quarterly forecast funnel of identified and proposed opportunities to meet or exceed quota requirements
- Tracking forecasting and sales process alignment to ensure progression of opportunities to closure
- Coordinate and collaborate with cross-functional teams (including SE organization, product marketing, sales, marketing, operations, etc.) to deliver a world class experience for partners
- Tracking and holding the partners and the stakeholders accountable to agreed upon goals
- Develop and implement strategies to align field and sales human resources for higher close rates. Create plans in conjunction with Marketing and Sales to increase deal registrations and pipeline
- Travel is required for coverage of partner meetings, events, networking, etc
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
Building on earlier investment momentum, UJET has expanded its AI capabilities through the acquisition of Spiral, a conversational analytics company. The move combines automated customer interactions with deeper insight into why customers are reaching out, helping businesses spot patterns, predict issues and reduce churn. It positions UJET not just as a contact centre provider, but as a broader intelligence platform focused on proactively improving customer experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Anad Janefalkar
(Founder & Chief Evangelist)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
Kristin King
(CCO)Kristin joined the company in 2021 as a VP of Customer Success, since then she has held a number of roles and moved into the role of CCO in 2026. Previously, she spent 21 years at Windstream, joining in 2000 as a Regional Director of Sales, Michigan Region before working through a number of roles and leaving the company as VP of Kinetic, Customer Success in 2021.
Baker Johnson
(CBO & CMO)Baker joined the company in 2020 as a VP of Marketing, he then moved into the role of CMO in 2021 and added CBO to his title in 2025. Previously, he was a Senior Director of Strategy & Operations, Cisco Contact Center Solutions at Cisco and CMO at CaféX Communications
Leslie Blanke
(CPO)Leslie joined the company in 2020 as Head of Product Marketing, since then he has held a number of roles, becoming CPO in 2025. Previously, he spent over 4 years at Serenova as a Senior Director of Product Marketing, VP of Product Marketing & Strategic Alliances and Senior VP of Product Management.
Ian Peters-Campbell
(CTO)Prior to joining ujet.xc in 2025, Ian spent nearly 8 years at WEX as a VP of Global Platform Services, SVp of Platform Technology and SVP of Mobility & Payment Engineering.
Amy Devers
(CPO)Amy joined the company in 2025 as a Senior VP of Human Resources, moving into the role of CPO later that same year. She is also an Advisor & Consultant at evers Consulting Group. Previously, she spent nearly 4 years at JupiterOne as the Chief of Staff & VP, HR, VP of HR & People Operations, and as an Executive Consultant & Advisor.
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