Sales Engineer, Zapnito
Pre-sales engineer
£60-90k
Plus excellent benefits
More information about location
Knowledge‐sharing and expert community platform
Job no longer available
Knowledge‐sharing and expert community platform
21-100 employees
Job no longer available
£60-90k
Plus excellent benefits
More information about location
21-100 employees
Company mission
To help event organisers, expert networks, and membership & subscription businesses to deliver expertise on‐demand and build sustainable communities.
Role
Who you are
- What will I be responsible for?
- Joining our team as a Pre-Sales Engineer, you will provide technical expertise and problem solving to help prospective clients choose Zapnito to power their communities. You will be a foundational member of the sales team in the UK with ample opportunity to influence our sales operation as we scale. We hire authentic, progressive individuals who value integrity
- What you'll be doing:
- Own pre-sales technical support of prospects and partners from initial contact through product demonstration and close
- Work with Solutions Executive members to acquire, grow and expand Medium & Large Enterprise accounts by addressing prospects' technical challenges
- Engage with senior prospect stakeholders to drive solutions to complex technical or business workflow challenges
- Assist Solutions Executives to thoroughly respond to platform demo requests
- Through time, possess a complete mastery of Zapnito’s product offerings, business model, customer use cases, emerging technologies, and partner platforms
- Provide feedback to internal Stakeholders and Product Managers to drive platform and workflow improvements
- Be flexible to take on additional tasks needed to scale the sales organization
- Coordinate and collaborate with the Customer Success, and Customer Support teams to ensure the long term success of every client
- Continuously develop your knowledge of our product, industry, and sales process
- Work alongside the Marketing and Product teams to continuously describe and update product features and benefits
- Work alongside the Engineering team to create and update technical documentation and also potentially implement third party API integrations
What the job involves
- If you have extensive experience in SaaS, enterprise, or other software related B2B Sales Engineering roles, this is the job for you. As our Pre-Sales Engineer, you must have:
- A proven track record of success, selling enterprise-level SaaS solutions through demonstrations, drafting request for proposal (RFP) responses, and onboarding sales executives
- A strong ability to inspire confidence in others when describing topics of a technical nature whilst being able to communicate such topics clearly and succinctly
- Someone who is great at constantly soliciting feedback during product demonstrations in order to facilitate constructive thinking on the part of the client or prospect
- Demonstrated experience responding to and successfully passing vendor SaaS technology due diligence questionnaires from clients
- An understanding of complex web and mobile applications utilized for documentation management, project management, or similar
- An in depth understanding of RESTful APIs, commonplace JSON data structures and how the relate to third party technical integrations
- Experience with consultative, value based selling methodologies
- Previous experience as a senior software engineer with exposure to commercial negotiations
- Demonstrated experience using and updating a modern Marketing CRM like Hubspot
- Skills in constructively saying “no” to sales opportunities when features and capabilities are requested that are not part of our vision
- Great at developing and working in partnership with the wider Solutions team members
- The ability to travel
- Mindset
- Lots of innate curiosity and ambition to embark on a career path
- Both strong empathy for customers AND commercial awareness
- Ability to prioritise and self-start, to work against targets and deadlines
- Analytical and reasonably process-oriented
- Resilience and positive attitude
- You must be organised, literate and passionate about what Zapnito’s clients want to achieve!
Salary benchmarks
Our take
Online communities are are huge part of the internet - as of 2022, 76% of internet users visited an online community of some kind. For brands, though, these communities are often difficult to utilise. This is where Zapnito comes in. Zapnito is hoping to carve out a new niche within the market by offering brands the chance to build their own online communities and connect with the people who really matter to their business.
The idea of allowing brands to directly influence their followers is not a new one - for example, Reddit offers brands the chance to connect with their followers via dedicated Q&A sessions. However, Zapnito's product is unique in that it allows brands to directly shape their own branded communities. Furthermore, it is also able to access a more diverse potential market than most forum platforms. For example, its partnership with Wilmington Healthcare has created a verified peer-to-peer space for UK doctors - something which previously has never existed online to the same extent. Zapnito's ability to serve niche communities as well as big brands could be a huge asset going forward.
In a world where trust in established social media platforms is beginning to slip, and where customer expectations are continually rising, Zapnito's community SaaS platform could be well set for significant growth in the near future, especially with its funding and customer portfolio that boasts the likes of Elsevier, Informa, and McGrawHill.
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2021
$4.5m
May 2020
$0.5m
Total funding: $4.9m
Company benefits
- Share options
- Flexible work arrangements
- Pension scheme
- Leading maternity & paternity policy
- Leading family care time benefits
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- 5 days family and charity paid time off
- Christmas / NY close down
Company HQ
London, UK
Leadership
Charles Thiede
(CEO)With a background in e-commerce and strategic development, Charles has also spent over 3 years as a Mentor at Women Who Tech and served as Interim CPO and Digital Systems Director at Nature Publishing Group.
Jon Beer
(CTO)They joined Informa in 2007, first working as a Senior Java and Web Developer. They later became Head of Technology Architecture and then Director of Technology Architecture and Strategy. They left this role to co-found Zapnito.
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