Senior Software Engineer, Sinch
Conversational AI
Cloud communications for businesses
Open for applications
Cloud communications for businesses
1001+ employees
Open for applications
1001+ employees
Company mission
To bring businesses and people closer through personalised engagement.
Role
Who you are
- Experience working across multiple technology stacks using different programming paradigms
- Experience working in a customer focused environment, ideally within a SaaS or subscription business
- Experience in the High-Level languages Go and Node.JS
- Expertise in modern front-end frameworks such as React
- Consistent track record working with Typescript in a professional or open-source setting
- Ability to work effectively in a collaborative team environment
- Strong verbal and written communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders
- Fluency in English
Desirable
- Experience building analytics solutions using technology like Click House, Timescale DB, or Apache Flink
- Experience with Micro-frontend architectures, web components and the latest Web APIs
- Experience with test automation. We use Cypress
- Solid understanding of Kubernetes and networking
- Experience with Kafka streaming
What the job involves
- As a Software Engineer on the Conversational AI team, you will play a crucial role in shaping the future of conversational experiences in Sinch Chatlayer, Sinch Engage, and Sinch MessageMedia
- You will collaborate with a talented team to design, develop, and deploy cutting-edge conversational AI solutions that empower businesses to communicate more effectively with their customers
- Design and Development: Architect, design, and implement high-performance, scalable software solutions for conversational AI applications
- Collaboration: Work closely with cross-functional teams including product managers, designers, and other engineers to deliver robust and reliable software
- Innovation: Contribute to the continuous improvement of our technology stack, adopting new technologies and best practices to enhance the capabilities of our products
- Maintenance and Support: Participate in code reviews, testing, and troubleshooting to ensure the quality and reliability of the software
- Scalability: Ensure the software can scale to meet the demands of our global customer base
- Documentation: Write and maintain clear, concise documentation for the software and its interfaces
Application process
- In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and equal opportunity
- Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently works towards identifying the people that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations
- We encourage applications from strong candidates with relevant professional backgrounds for this role
- Not all applicants will meet all job requirements exactly! Don't let that stop you from considering Sinch for the next step in your career
- We are always open to candidates that could bring new insights and perspectives to Sinch!
Our take
Over the course of well over a decade, Sinch has grown into an international service helping enterprise companies communicate with their customers over text, in-app video/voice messages, and other mobile channels. Used by Google, Tinder, Uber, and PayPal, among other marquee enterprise companies, most customers will have crossed paths with Sinch.
The company’s rise is due in part to an increased marketing focus on cultivating a highly personalised relationship between customer and brand. In part, too, it’s down to the surge in custom Sinch saw over recent years when more familiar channels of customer/brand communication went down. That seems to have settled now, but personalized messages, over text specifically, continues to play well among younger consumers.
It's going to prove a tough market to navigate going forward, though. Equally well-established competitors like Twilio, 8x8, and Link Mobility Group all have similar offerings. Sinch's foray into conversational AI will help them keep pace, as will their steady march of acquisitions, fundraising to fuel scaling efforts and partnerships with the likes of Salesforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2017
$14.6m
LATE VC
Apr 2016
$1.1m
SEED
Total funding: $15.7m
Company values
- Win Together - It's all about the team; being inclusive, respectful, and sharing our knowledge to empower all for personal growth
- Dream Big - We make the impossible possible by dreaming big to solve our customers' problems and improve their businesses
- Keep It Simple - Things stay simple when you are honest, open, and act with integrity. Eyes on the horizon, feet on the ground
- Make It Happen - We are "doers" who value getting results and don't overthink matters. No putting things off - let's get it done now
Company HQ
Stadshagen, Stockholm, Stockholm County
Articles
Leadership
Laurinda Pang
(CEO)Previously President of Global Customer Success and International / Wholesale Markets at Lumen Technologies. Was also Chair of the ITW | Global Leaders' Forum and Independent Director at Acacia Communications.
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