Technical Writing Manager, Pismo
Cloud-native banking & payments platform
Job no longer available
Cloud-native banking & payments platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To challenge the status quo everyday, building a new era of payments and banking.
Role
Who you are
- 5+ years of experience in technical writing
- 2+ years of experience as a direct manager of technical writers
- Bachelor’s degree in technical writing, computer science, or a related field or equivalent experience
- Demonstrated experience writing banking documentation for developer audiences. Knowledge of RESTful APIs, JSON, Swagger, and Postman preferred
- Ability to communicate effectively with cross-functional team members at all levels of the organization
- Ability to work both independently and collaboratively, learn new skills quickly, and balance multiple projects
- Knowledge of technical writing standards and common style guides
What the job involves
- The Developer Experience Content team is responsible for ensuring external developers are successful when integrating and using the Pismo platform.
- We’re looking for a proactive, flexible, and hands-on leader to join our global team and help us grow our financial products at Pismo.
- As the Manager, Technical Writers on the Developer Experience Content team, you will hire, mentor, and oversee the day-to-day professional development of members of our technical writing staff.
- You’ll serve as player/coach and have production responsibilities that help drive success on the Pismo platform.
- You’ll also collaborate with other leaders at Pismo to define standards and processes for writers and engineers at Pismo
- Lead a team of technical writers to produce high-quality developer guides, API and event references, changelogs, and other resources
- Consult with engineering teams to help with content wording in API and event files
- Collect feedback and use data, user research, and benchmarking to inform content decisions and priorities
- Clearly communicate plans and progress to ensure visibility and alignment with Pismo’s global product, engineering, and customer-facing teams
- Take a leadership role in cross-functional initiatives to establish styles and processes, and contribute to internal knowledge sharing
- Work with product teams to evaluate the external-facing documentation needs, and ensure updates are completed in coordination with product deployments
- Work closely with engineers, product managers, and other team members to collect source information, obtain technical reviews, and test functionality, as necessary
- Collaborate with engineers to edit reference specification files, generate code samples, and publish Postman collections
- Edit, reorganize, and verify the accuracy of existing documentation
- Participate in team initiatives to establish styles and processes, and contribute to internal knowledge-sharing
Our take
The financial services industry is undergoing a significant technological transformation, as consumers increasingly demand more frictionless product experiences. In response, Pismo has developed a cloud-native, all-in-one processing platform that gives banks, fintechs, and other financial institutions flexibility and agility.
Pismo empowers companies to remain a competitive option in the ever-expanding banking-as-a-service industry, by rapidly launching products for cards and payments, digital banking, and marketplaces. The company is now one of the biggest cloud-based platforms in the world, hosting more than 25 million accounts, resulting in more than $3 billion in transactions.
With a great deal of funding behind it, the company has continued to expand and accelerate its development efforts throughout its latest phase of growth. In 2024, payment giant Visa acquired the company, which will empower Pismo to expand its footprint even further moving forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Oct 2021
$108m
SERIES B
Total funding: $108m
Company benefits
- Remote-First
- Flexible Hours
- Life Insurance
- Medical/Dental/Vision Benefits
- Short & Long-Term Disability Insurance
- 401(k) Matching
- Employee Assistance Program
- Adoption Assistance
Company HQ
Vila Nova Conceição, SP
Leadership
Richard Josua
(Co-Founder & Special Advisor)Founder & former CEO of Conductor. Previous Partner at both VMG Brazil and Via Lettera. Former Analyst at CSFB Garantia.
Daniela Binatti
(Co-Founder & CTO)Formerly a Senior Consultant at Pismo. Worked at Conductor as an Operations Manager, Director of Data Management, and Director of IT. Former Information Technology Consultant at S&M Consultores, and was a Software Engineer at Shared Informática.
Juliana Binatti-Motta
(Co-Founder & CPO)Former Project Leader (Technology & Products) at Conductor.
Marcelo Parise
(Co-Founder & VP of Engineering)Former Systems Manager, Systems Development Coordinator, and CTO of Conductor. Previously worked as a Program Analyst at Shared Informática.
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