Senior Technical Account Manager, Synack
Penetration Testing
£84.4-107.4k
Security testing platform
Open for applications
Security testing platform
201-500 employees
Open for applications
£84.4-107.4k
201-500 employees
Company mission
To create technology that unleashes the best cybersecurity talent to secure our digital world.
Role
Who you are
- You will have a deep understanding of penetration testing attack surfaces and a knack for developing unique solutions that align to customer goals
- Your technical knowledge and client-focused approach enable you to scope and monitor penetration tests executed by our Synack Red Team (SRT)
- The ideal candidate will have experience in the cyber security industry, a consultative approach to working with customer stakeholders and a passion for customer advocacy
- At least 5-7 years of technical account management, technical project management, and/or customer success experience in the Cyber Security Industry or Technology Industry
- Experience with vulnerability discovery management, risk management frameworks and associated business workflows, and remediation
- Experience with scripting languages (e.g. Python, Bash, Basic SQL) and developing scripted solutions to problems
- A knack for explaining technical concepts to a non-technical audience
- Relevant industry certifications in cybersecurity and/or security management such as, Security+, CISSP, CISA
- Excellent time management, multi-tasking, and prioritization skills as well as the ability to manage multiple concurrent projects
- Customer-centric mindset with a focus on delivering value
- Proactive and solution-oriented approach to addressing client challenges
- Ability to think strategically and provide innovative solutions
- Excellent verbal and written communication skills
- Candidates must reside in the United Kingdom
What the job involves
- The Senior Technical Account Manager (TAM) serves as a technical advisor and advocate, helping our customers achieve maximum value from our product and services
- The Senior TAM partners with customers to ensure health and quality of engagements, as well as identify and articulate how our solutions can enhance their overall strategic security testing goals
- Develop the scope and rules of engagement of penetration tests, and direct researchers to effective testing
- Use your consultative communication skills to gather requirements, understand customer needs, and influence internal/external stakeholders
- Partner with internal teams to determine, develop, and analyze the client’s assets, such as:
- Their digital attack surface and value at risk
- Their existing vulnerability programs, tools, and methods
- Their security program, including requirements and goals
- Work independently and provide technical product expertise to build the appropriate solution for the client’s needs
- Provide technical SME expertise to internal stakeholders and the client on their strategic goals and testing requirements
- Proactively review assessment health to provide technical findings, vulnerability details, and insights to improve overall test quality/outcomes and mitigate risk
- Assist customers in managing and optimizing their long-term pentesting programs, ensuring continuous security improvement and adaptability
- Collaborate with the account and CSM teams to address any areas of concern or opportunities to expand to retain and grow client accounts
- Collect and act on feedback from clients to continuously improve engagement and service offering
- Responsibility for any technical escalations that may arise during the engagement
Our take
As the cyberthreat landscape continues to get more complex, there is a need for sophisticated solutions. Fuelled by expertise in countering kinetic and cyber threats, Synak was founded to deliver on-demand security testing to meet this need.
Synack fosters an ecosystem where world-class security researchers collaborate to provide continuous penetration testing and vulnerability management. This allows the company not only to supply actionable results but also to cultivate a community-based approach to knowledge sharing.
In 2022, Synack was integrated into Microsoft Intelligence. This allowed it to bolster its innovation through collaboration with Microsoft's vast resources and expertise. As a result, Synack has fortified its position at the forefront of cutting-edge security solutions, and continues to launch new capabilities to address the evolving challenges of cybersecurity.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
May 2020
$52m
SERIES D
Apr 2017
$21.3m
SERIES C
Total funding: $107.3m
Company benefits
- Ample Holidays and Time Off: Depending on where you are in the world, we offer the best and most accommodating time off policies, bar none. We believe in working hard to play hard
- Paid Parental Leave: Proud parent-to-be? We are thrilled for you and recognize this is a time you don't want to miss. Synack provides team members with a generous paid parental leave policy
Company values
- Solving Big Problems: We love tough challenges and are always reaching for ambitious goals. We tackle them with innovative ideas, tenacity and by empowering our teams to solve big problems
- Passion for our Mission and Customers: We love helping to protect our customers by bringing deep expertise, experience and thoughtful partnerships
- Strive for Excellence: We have exceptionally high standards, are outcome driven and never stop focusing on improvements
- We are a Team: We believe that respect and trust of each other’s unique experiences are the foundations of great teams and we foster accessibility, openness and transparency
Company HQ
Redwood Shores, Redwood City, CA
Articles
Leadership
Jay Kaplan
(Co-Founder & CEO)Graduated from the George Washington University with an MS in Engineering Management. Previously worked as a Computer Scientist at the Defense Information Systems Agency and as a Senior CNO Analyst at the National Security Agency.
Mark K.
(Co-Founder & CTO)Graduated from Auburn University with a Ph.D. in Computer Science. Previously worked as an Advisor at CloudKnox Security and as a CNE Analyst at Novetta.
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