Senior Implementation Management Manager, Drata
$107.1-165.4k
Salary dependent on candidate's location
Security and compliance automation
Job no longer available
Security and compliance automation
501-1000 employees
Job no longer available
$107.1-165.4k
Salary dependent on candidate's location
501-1000 employees
Company mission
To help companies earn and keep the trust of their users, customers, partners, and prospects.
Role
Who you are
- Bachelor's degree in Business, Computer Science, or a related field. Advanced degrees and relevant certifications are a plus
- Minimum 8+ years of experience in SaaS implementation, project management, or related roles, with minimum 5+ years of experience in a leadership or management capacity
- Deep understanding of SaaS products and deployment processes, as well as familiarity with cloud-based technologies
- Excellent project management skills, including the ability to handle multiple projects simultaneously and work effectively under pressure
- Strong leadership and people management abilities, with a track record of building and developing high-performing teams
- Outstanding communication and interpersonal skills, capable of collaborating with Customers, cross-functional teams, and executive stakeholders
- Analytical mindset, comfortable working with data, and using metrics to measure the success of implementations
- Customer-focused with a passion for delivering exceptional service and exceeding Customer expectations
- Flexibility to travel occasionally to Customer sites or attend industry events as needed
What the job involves
- As a Senior Manager of Implementation at Drata, you will play a critical role in overseeing the successful onboarding and deployment of Drata’s solutions for Customers
- You will lead a team of implementation specialists and collaborate with various cross-functional teams to ensure seamless integration of the Drata solution into Customers' systems and workflows
- The goal of this role is to deliver a superior customer experience, achieve high customer satisfaction, and drive the adoption and utilization of the Drata platform
- Team Leadership: Experienced in building and scaling a team from ground up and leading a team of implementation specialists, providing guidance, support, and mentorship to ensure they meet performance objectives and deliver high-quality services to Customers
- Project Management: Develop and continuously improve upon the end-to-end implementation process for new customers, including creating project planning templates, resource allocation standards, and risk assessment methodology. Will also provide direct implementation support to more complex customer situations
- Customer Engagement: Establish and maintain strong relationships with Customers during the implementation phase, ensuring their needs and expectations are understood and addressed promptly
- Requirement Analysis: Establish and maintain requirements gathering standards for the implementation team Collaborate with Sales, Product, and Customer Success teams to gather Customer requirements, identify customization needs, and communicate these to the implementation team
- Product Team Collaboration: Work closely with the Product team to share areas of opportunity to further streamline the Customer onboarding process and experience
- Issue Resolution: Act as an escalation point for complex implementation issues, proactively identifying potential roadblocks and finding effective solutions to overcome them
- Quality Assurance: Implement and maintain best practices and quality standards for implementation processes, ensuring a consistent and exceptional customer experience
- Training and Documentation: Develop and deliver training programs for Customers to ensure successful adoption and utilization of the SaaS product. Create and update comprehensive documentation to support the implementation process
- Data Analysis: Utilize data and analytics to track implementation progress, identify trends, and make data-driven decisions to enhance the overall implementation experience
- Continuous Improvement: Drive process improvements within the implementation team and collaborate with other departments to enhance overall product functionality and customer satisfaction
Our take
Traditional manual compliance workflows are tedious, error-prone and extremely hard to scale, which presents special difficulties for rapidly growing companies in maintaining strong data security. Drata enables companies to manage compliance easily, by automatic monitoring and evidence collection, building a single picture of risk across the company.
The company has several competitors offering compliance automation solutions, including Vanta and Secureframe , but Drata is unique in automating the tasks themselves rather than generating notifications for teams to action. This approach has garnered Drata a client base of thousands of companies including bambooHR, Notion and Abnormal.
Drata has grown swiftly since its 2020 founding. Iconiq Growth and GGV Capital have led Drata's impressive funding rounds. It intends to use its influx of cash to invest heavily in research and development, and to roll out new features for auditors and startups.
Freddie
Company Specialist at Welcome to the Jungle
Insights
90% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2022
$200m
SERIES C
Nov 2021
$100m
SERIES B
Total funding: $328.2m
Company benefits
- 100% coverage for medical, dental, and vision
- $500 annually towards personal development opportunities
- Unlimited vacation policy for strong, fully charged batteries
- Flexible hours and work from home (especially these days!)
- Reach your financial goals while reducing your taxes
- Pre-tax savings plans for healthcare and dependent care
- Work From Home Stipend
- Learning Enrichment Stipends
- 16 weeks fully-paid parental leave
- 401K Retirement Plan
Company HQ
University City, San Diego, CA
Leadership
Adam Markowitz
(CEO)Previously VP & GM at Instructure. Founder & former CEO of Portfolium. Has worked in Mechanical and Aerospace Engineering.
Daniel Marashlian
(CTO)Former Technical Advisory Board Member at the National University. Previously Senior Director Of Engineering at Instructure. Co-founded Portfolium and RapidEngage.
Troy Markowitz
(COO)Advisor at Knack and former Contributor to Forbes. Previously the VP of Strategy, Growth Markets at Instructure. Prior experience in Business Development.
Share this job
View 20 more jobs at Drata