QA Engineer, PolyAI

Salary not provided

React

TypeScript

JavaScript

Python

Cypress

Jest

JIRA

Junior level

London

AI-based customer service voice assistants

Job no longer available

AI-based customer service voice assistants

201-500 employees

B2BArtificial IntelligenceInternal toolsCustomer serviceMachine LearningSaaS

Job no longer available

Salary not provided

React

TypeScript

JavaScript

Python

Cypress

Jest

JIRA

Junior level

London

201-500 employees

B2BArtificial IntelligenceInternal toolsCustomer serviceMachine LearningSaaS

Company mission

To develop voice assistants that strive to understand everybody, no matter who they are or how they speak.

Job

Company

Role

Who you are

1+ years working in Quality Assurance on a web platform
Experience with automated testing frameworks, preferably Cypress
Experience with a JavaScript based testing framework like Jest, React Testing Library, Enzyme or similar
Eagerness to learn and a passion for maintaining high standards and best practices

Desirable

Experience with any of the following languages: TypeScript, Python
Experience with logging and monitoring platforms, such as DataDog
Knowledge of security and compliance standards (SOC2 and ISO) and web accessibility guidelines

What the job involves

Helping to define and write testable requirements (Acceptance Criteria) for features in Jira
E2E, integration, regression, automation and performance testing
Developing test cases using testing frameworks like Cypress and Jest
Reporting bugs and issues in Jira
Collaboration with the dev team in resolving fixes and ensuring a high quality of work
Maintaining and updating documentation for testing and other services

Salary benchmarks

Our take

AI-driven customer service has spread quickly in recent years, but tends to involve rather limited automated voice and chatbots. PolyAI builds and deploys voice assistants for automating customer services, which sound like real humans.

This helps companies get an infinite and cheaper supply of their best human voice operators, which reduces customer waiting times, and increases customer satisfaction and retention. PolyAI stands out against rivals as its voice assistant can go live more quickly, in more languages, and it charges on a per-minute basis.

PolyAI clients include FedEx, PG&E, Caesars, Marriott and Unicredit. Available in the US and the UK, the company has made significant strides in its expansion efforts in both regions. It has also raised considerable funding towards further growth in the coming years.

Freddie

Company Specialist at Welcome to the Jungle

Insights

32% female employees

48% employee growth in 12 months

Glassdoor (4.2)

Company

Company benefits

🏡 Flexible working from home policy
🧡 Enhanced parental leave
📚 Learning and development annual allowance for books, training courses and conferences
👩‍💻 WFH allowance when you join!
🧘‍♂️ Discounts on gym memberships and relaxation app
🎉 Regular team socials, company parties, monthly Poly-Seminars
💲Access to the company's 401(k) plan
🏝 25 days holiday, plus bank holidays (5 days carryover each year)
🌍 Generous remote working policy
💰 Company pension scheme with the People’s Pension
🚲 Bike2work scheme
🏥 Private healthcare for you and your family members from your first day
💚 Full access to Big White Wall and to a range of mental health programs through Vitality's Mental Health Panel
🦷 Private dental cover for you and your family members from your first day
🍎 Healthy snacks and a fully stocked fridge with a selection of snacks and drinks

Company HQ

Waterloo, London, UK

Leadership

Nikola Mrkšić

(Co-Founder & CEO)

Previously a machine learning consultant at Apple and holds a PhD in Machine Learning from Cambridge.

Eddy Su

(Co-Founder)

Worked as a research intern at Facebook after completing his PhD in Information Engineering at Cambridge.

Shawn Wen

(Co-Founder & CTO)

Holds a PhD from the Dialogue Systems group at Cambridge and worked as a research consultant at IPSoft Amelia team, and a research intern at Google Brain.

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