Solutions Architect, Aisera

Post Sales, Federal

$150-200k

Salary applicable to candidates in San Francisco only and may vary in further locations

AWS

JavaScript

Python

Salesforce

Azure

Zendesk

Slack

ServiceNow

Senior and Expert level

Remote from US

AI-driven workplace automation software

Be an early applicant

AI-driven workplace automation software

201-500 employees

B2BArtificial IntelligenceEnterpriseHRCustomer serviceSaaSAutomation

Be an early applicant

$150-200k

Salary applicable to candidates in San Francisco only and may vary in further locations

AWS

JavaScript

Python

Salesforce

Azure

Zendesk

Slack

ServiceNow

Senior and Expert level

Remote from US

201-500 employees

B2BArtificial IntelligenceEnterpriseHRCustomer serviceSaaSAutomation

Company mission

To help users with greater self-service by automating common to complex actions and tasks.

Job

Company

Role

Who you are

5+ years of experience in customer-facing solution architecture, technical consulting, or implementation roles
Strong background in AI/ML-driven automation, chatbot/NLP technologies, and/or enterprise software solutions
Experience with enterprise platforms such as ServiceNow, Salesforce, Microsoft Teams, Slack, Zendesk, AWS, or Azure
Hands-on expertise in APIs, scripting (Python, JavaScript, or similar), and cloud-based architectures
Deep understanding of ITSM, ITOM, or Customer Experience (CX) automation solutions
Proven track record in enterprise solution deployment, technical project management, and customer success delivery
Strong problem-solving skills with the ability to troubleshoot technical issues and optimize implementations
Excellent communication and stakeholder management skills, with the ability to present complex technical concepts to both technical and non-technical audiences
U.S. Citizenship is required
Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience

Desirable

Experience working in AI/ML-driven SaaS companies
Knowledge of ITIL, DevOps, or Agile methodologies
Certifications in enterprise platforms (e.g., ServiceNow Certified Implementation Specialist, AWS Solutions Architect)

What the job involves

We are looking for a Solutions Architect with expertise in customer implementations and service delivery to join our growing team
This role is critical in driving successful deployment and adoption of Aisera’s AI/ML-powered solutions for enterprises
As a key customer-facing technical leader, you will work closely with clients, product teams, and engineering to design, implement, and optimize AI-based automation solutions tailored to business needs
Due to the nature of the work, this position requires U.S. Citizenship
Lead the end-to-end implementation of Aisera’s AI/ML solutions, ensuring seamless integration into customer environments
Act as the trusted advisor and architect for enterprise customers, aligning solutions with business requirements and technical landscapes
Collaborate with sales, product and engineering teams to deliver innovative solutions
Design and customize automation workflows, AI-powered virtual assistants, and integrations with enterprise applications (e.g., ServiceNow, Salesforce, Microsoft Teams, Slack)
Define and document solution architectures, technical roadmaps, and best practices for AI/ML-driven implementations
Provide hands-on support for system configuration, API integrations, workflow configuration and troubleshooting during deployment
Lead technical workshops and training sessions to enable customer teams on Aisera’s platform
Drive continuous improvement by identifying and addressing implementation bottlenecks, optimizing system performance, and leveraging AI insights

Our take

Aisera is an intelligent process automation platform startup that automates tasks, actions, and workflows for customers using AI tech. Thus providing its users with cost-cutting opportunities, while boosting productivity.

With the increased interest in AI solutions, plenty of competitors are vying for a position in the lucrative and expanding workflow automation market. From startups like WorkFusion, and strong contender UiPath, to larger giants like Microsoft and IBM, Aisera is under pressure to distinguish itself. However, as it is the world's first AI-driven EX and CX service platform, the company has seen an unprecedented 300% YOY growth.

Aisera counts on a 75 million strong user base, including big-name enterprise clients like Zoom, McAfee, and Autodesk. This demonstrable success in helping large companies accommodate growth without compromising on customer service will prove vital in winning significant market share. Its accelerated focus on strategic partnerships, which currently include the likes of Microsoft, Salesforce, and Slack, and further product development is likely to see Aisera continue gaining momentum.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

36% employee growth in 12 months

Glassdoor (3.8)

Company

Funding (last 2 of 6 rounds)

Aug 2022

$90m

SERIES D

Apr 2021

$40m

SERIES C

Total funding: $218.5m

Company benefits

Stock options
Remote work friendly
Medical, dental, and vision plans
$1000 as a one-time home office upgrade
Employee and Customer referral programs to participate in the success

Company HQ

Alviso, San Jose, CA

Leadership

Muddu Sudhakar

(CEO)

Before co-founding Aisera, Muddu worked as CEO for Caspida, Cetas, Kazeon, Sanera and Rio Design. He holds a PhD in Computer Science from the University of California and owns more than 40 patents.

Christos Tryfonas

(Chief Architect)

Before co-founding Aisera, Christos founded and was CTO of Caspida, a cyber-security company. He has also co-founded Cetas, a cloud analytics company, and Kazeon Systems.

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