Customer Success Manager, Panaya

German Speaker

Salary not provided

Mid level

Remote from Germany

Change intelligence for business applications

Job no longer available

Change intelligence for business applications

201-500 employees

B2BArtificial IntelligenceEnterpriseBusiness IntelligenceSaaSData IntegrationSales

Job no longer available

Salary not provided

Mid level

Remote from Germany

201-500 employees

B2BArtificial IntelligenceEnterpriseBusiness IntelligenceSaaSData IntegrationSales

Company mission

To empower organizations to continually deliver innovation through change across enterprise applications, bringing Agile to the world of Enterprise IT.

Job

Company

Role

Who you are

At least 3 years of experience as a Customer Success or technical account manager for enterprise software or project manager preferably in a SaaS Ecosystem
Experience in SAP ERP – Must
Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role – Must
Ability to handle high-pace sales processes and management of multiple customer accounts
Customer service and technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation
Business orientation and analytical thinking
The ability to work in a dynamic, cross-functional, team-based environment
Ability to communicate and manage Processes with C level and procurement
Native German – Must
Fluent English level – Must

What the job involves

Accountability for ongoing value delivered a successful implementation
Accountability for renewals and expansions
Customer key point of contact for all technical aspects including on-boarding, methodology consultancy and best practices
Be the Trusted advisor of the Customer, building strong and lasting relationships with stakeholders on the customer side at various levels
Act as the voice of customers within the company
Actively lead renewal activities
Proactively drive projects with customers and/or internally

Our take

Panaya offers SaaS solutions that leverage data aggregation and machine learning to provide team switch predictive insights. These insights enable the analysis and comparison of application code changes, aiming to reduce the costs associated with the application life cycle while ensuring seamless progression.

In the intricate landscapes of SAP, Oracle, or Salesforce environments, Panaya's Change intelligence software becomes invaluable. It serves as a safeguard during developer customizations, offering insights that curtail potential downstream issues.

With its status as a market leader in ERP and CRM change intelligence, Panaya boasts an impressive client base, including Coca-Cola, Allianz, and Sony, solidifying its dominance in this niche. The recent introduction of its integration suite takes this further, fortifying Panaya's Enterprise Delivery Solution. Connecting with critical platforms like SAP Solution Manager, Jira, Salesforce, and ServiceNow, Panaya continues to enhance enterprise IT workflows, ensuring efficient and confident implementation of changes.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

8% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (last 2 of 6 rounds)

Jan 2015

$20m

SERIES E

Jan 2013

$16m

SERIES D

Total funding: $59m

Leadership

David Binny

(CEO)

Board Member & former Chief Product Officer. Promoted to CEO in 2019. Prior to joining Panaya, they spent 14 years at NICE Systems, and co-founded and was CEO at EZslide.

Share this job

View 3 more jobs at Panaya