Majors Customer Success Manager, Glean
$140-190k
OTE
AI-based search engine connecting enterprise data
Job no longer available
AI-based search engine connecting enterprise data
1001+ employees
Job no longer available
$140-190k
OTE
1001+ employees
Company mission
To expand human potential to do extraordinary work.
Role
Who you are
- 5-8 years of industry experience
- Bachelor’s Degree with 3-5 years of industry experience or Masters with at least 1 year of industry experience
- Communication: professional presentation and interaction skills with both customers and internal teams
- Stakeholder alignment: ability to assess the organizational structure of customers to successfully drive value
- Project planning: plan and ensure execution of customer projects including launch prep and partnering with Solution Engineering on configuration and customization of integrations to SaaS-based systems
- Self-motivated: proactive approach to delivering service to customers
- Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
- Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
- CSM Experience in a product-led company is a huge plus
- Ability to assess customer use cases and provide suggestions leveraging the product to address their needs
- Experience in at least one of the following disciplines: Customer Success Management, Professional Services, Technical Project Management, Account Management
- Nice to have experience in a customer-facing role in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
- Intermediate knowledge of Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure
What the job involves
- Glean is looking for a talented Enterprise Customer Success Manager to join our rapidly expanding, venture-backed startup, to support and grow our largest & most strategic customers
- As the Enterprise CSM you will partner with the Field team and customer to drive a successful launch, then own user & feature adoption, and manage the long-term relationship by becoming their trusted Glean advisor.
- You will work with executive stakeholders and champions at our customers providing the highest level of service - this team lives and breathes our company value “customer obsessed”.
- Working with your Field counterparts, co-own the relationship with your assigned customers from launch through their lifetime with Glean - focusing on long-term adoption & success while Field owns revenue responsibilities
- Build and cultivate consultative customer relationships with business stakeholders and implementation teams to ensure strong product usage and adoption of new product capabilities by customers
- Track and monitor all customer issues and requests through resolution, ensuring customers are updated regularly
- Effectively represent your customers in driving product development for new integrations and features
- Work effectively with teams across Glean on customer feedback, issues and requests
- Build training materials and conduct training & enablement sessions for customer champions, trainers and end users
- Build and maintain success plans amongst key stakeholders within Glean and at the customer
- Run and maintain regular cadence calls and Executive Business Reviews (EBR’s) with customers
- Assist in building processes & assets that enable Glean to scale Customer Success
Our take
Glean is an intuitive digital assistant which allows employees to search across all their apps and find the information and tools that they need more quickly.
With so many SaaS apps being used by modern day companies, overwhelm and inefficiency inevitably enter the equation. Glean’s search engine is proving popular for how it unifies and centralizes all these distributed tools and data.
It’s been quite a start to life at Glean, having emerged from stealth in 2021, it received a $1B valuation in early 2022, thus achieving unicorn status. Since then, the company has gone on to raise substantial funding and bring its valuation up to $7.2B in 2025. With this impressive growth, its secured some big name customers like Grammarly, databricks, and Rubrik.
That Glean was co-founded by a quartet with senior experience at Google, Microsoft, Uber, and Facebook stands the company in good stead. However, it’s the fact that its search engine is solving a new, but very real problem in the workplace that’s seen its popularity surge so quickly, which it’s likely to continue to do in the future. And its adaptability to include new AI capabilities to its platform, such as generative AI, has Glean well set to see further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2025
$150m
SERIES F
Sep 2024
$260m
SERIES E
Total funding: $805m
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Arvind Jain
(Co-Founder & CEO)Former Engineer at Google and Microsoft. Arvind is also the co-founder of high growth startup Rubrik, which delivers data security and operational resilience for enterprises.
TR Vishwanath
(Co-Founder & CTO)Before co-founding Glean, TR was a Principal Software Engineer at Facebook after spending eight years at Microsoft as a Software Design Engineer, then Principal Development Lead.
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