Customer Success Engineer, Moveworks
Implementations
$78.4-177k
Our compensation package includes equity and commissions or bonus plans for applicable roles
More information about location
AI assistant platform
Job no longer available
AI assistant platform
501-1000 employees
Job no longer available
$78.4-177k
Our compensation package includes equity and commissions or bonus plans for applicable roles
More information about location
501-1000 employees
Company mission
To help every employee get work done efficiently and effectively.
Role
Who you are
- You have 3+ years relevant work experience in a customer facing technical role
- You possess a proven track record of driving successful technical administration and deployments with medium to large-sized enterprise companies with various key stakeholders
- You are confident in your programming proficiency in Python, Java, or Javascript and scripting languages like Perl, Powershell or Bash
- You feel at home on the command line and are familiar with both Linux and Windows environments
- Your passion for discovering customer use cases, identifying gaps and resolving issues in the product is undeniable
- You are willing to travel 10 - 25% of the time
Desirable
- Possesses working knowledge of IT infrastructure and ITSM operations
- You have a good understanding of data modeling, API integrations and working knowledge of networking
- Knowledge of distributed version control systems (Git is a plus)
- Experience working with Enterprise SaaS platforms such as OKTA, ServiceNow, GSuite and Microsoft Active Directory
- You possess a BS or higher in Computer Science or a related field
What the job involves
- As an Implementation Engineer at Moveworks, you’ll be joining our Professional Services team to work alongside Implementation Managers to understand product requirements, perform discovery, and drive all technical aspects around our post-sales engagements - with the end goal of delivering a bleeding-edge AI platform to customers
- In short, you are responsible for the technical delivery of the Moveworks AI platform
- You will also play an advisory role to customers, build long-term strategic relationships with both customers and partners and ensure optimal customer experience and outcomes
- Integrate and implement the Moveworks platform with the customer’s backend IT systems & infrastructure in a secure, performant, and scalable manner
- Being familiar with industry standards and best practices around working with production-level enterprise IT systems
- Becoming an expert in Moveworks’ product and infrastructure
- Understand and breakdown customer asks with an accurate timeline of possible implementation
- Advocate for and teach best practices for Machine Learning based automation
- Work closely with internal stakeholders to ensure scheduled targets are met during product implementation, and escalated technical support issues
- You will be the technical escalation in solving customer issues, and coordinating and prioritizing timely resolutions with our engineering team
- You will be our customer advocate in influencing product roadmap and improvements
- You will ship code to enhance our internal tools as well as build custom solutions for customers
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
With its upcoming acquisition by ServiceNow, Moveworks is stepping into an exciting new chapter. Joining forces with ServiceNow means its AI assistant and enterprise search tools can reach even more employees and businesses, helping make everyday work tasks easier and faster. The deal also sets Moveworks up to be a key player in the future of workplace AI, showing that its technology is ready to grow and make an even bigger impact.
Steph
Company Specialist at Welcome to the Jungle
Insights
97% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage
- Short-term disability, long-term disability, and life insurance
- Unlimited PTO — most staff take between 4-6 weeks each year
- 16 weeks paid parental leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) program
- Equity and stock options
- Commuter and parking benefits
- Office closures for Global Employee Appreciation Days twice per year
- Manager mentorship program
- Buddy program for new hires
- Paid industry certifications
- Continuing education stipend
Company HQ
Mountain View, CA
Leadership
Bhavin Shah
(Founder & CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(Co-Founder & CTO)Vaibhav began their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(Co-Founde r& President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(Co-Founder & CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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