Support Engineer, Attentive
Personalized text message marketing solutions
Job no longer available
Personalized text message marketing solutions
1001+ employees
Job no longer available
1001+ employees
Company mission
To create magical conversations.
Role
Who you are
- Affinity for problem solving and crafting creative, reusable solutions
- Willingness to step out of your comfort zone to try/learn new things
- Insightful, innovative and adapts well to a dynamic and fast-paced environment
- BS/BA Degree or equivalent
- Experience in MarTech/AdTech or a technical service environment not required but preferred
- Strong communication skills; ability to explain technical concepts to non-technical people
- A critical thinker with the ability to logically and methodically investigate and problem-solve
- Code Aptitude: Ability to read and understand HTML/CSS is a plus
- Familiarity with at least one programming and scripting language (such as JavaScript, SQL) is a plus
- Familiarity with REST APIs and API documentation
- Exceptional organization, prioritization, and time-management skills in a fast-paced and demanding environment
- Effective cross-department communication
What the job involves
- Serve as a technical point of contact support resource for Client Strategy to driveassist in the resolution of technical requests, involving: Scoping net new or enhancing existing 3rd party integrations, helping clients use the full suite of our APIs and webhooks, improving client data quality, and identifying and actioning technical issues that arise from all of the above
- Communicate with clients through a Client Strategist or directly through calls and meetings to best understand and identify customer issues and your role in addressing them
- Translate customer feedback to engineering action, leveraging proper escalation routes to manage internal and external stakeholders’ expectations
- Work cross functionally to triage and mitigate issues
- Creatively problem solve to develop strategic, reusable solutions.Identify bugs and effectively escalate to the appropriate internal parties
Our take
Attentive is a leading eCommerce SMS marketing tool that enables brands to leverage the boom in mobile shopping by creating data-driven, personalized text message campaigns.
With a focused strategy, the company is expanding its reach into new markets, rivaling messaging giants like WeChat and WhatsApp. Already making strides in the UK and running initiatives in Canada and Australia, Attentive is boldly replicating its success. However, to stay competitive, the company must keep pace with the anticipated surge in eCommerce tool innovation over the next decade.
As the eCommerce market continues to grow, favoring tech-forward solutions aligned with emerging 'Commerce 3.0', Attentive, a unicorn with solid backing, is well-positioned to achieve further success in this lucrative and expanding industry,
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Mar 2021
$470m
SERIES E
Sep 2020
$230m
SERIES D
Total funding: $863m
Company benefits
- 401(k) through Fidelity with company match up to $1,500 annually
- Equity package for all employees
- Comprehensive medical, pharmacy, dental, & vision insurance, including $0 premium plans
- Medical, dental, & vision insurance, including $0 premium plans
- Monthly $100 wellness stipend: Used on fitness memberships, classes, and mental health apps
- One-time $200 reimbursement for home fitness equipment
- $500+ yearly stipend for continued learning
- Monthly cell phone stipend
- Up to 20 weeks of 100% paid New Parent Leave: Up to 8 weeks of recovery time to recuperate from childbirth. Up to 12 weks of bonding time to connect with your child. bonding time can also be used following adoption or delivery via surrogate
- Flexible Paid Time Off
- Paid holiday break
- Paid Sick Days
- Mental health benefits through Modern Health offering free coaching and therapy sessions and more!
- In-person and virtual department and company-wide events
- Leadership-backed employee resource groups (ERGs)
- Volunteer opportunities and charitable contribution matching via Millie
- Employee Assistance Plan (EAP) through Lincoln Financial
- Free daily meals and snacks/drinks in our offices!
- One-time home office stipend for remote employees
- Pet insurance
- Fertility benefits through Carrot Fertility
- Employer-paid breastmilk shipping for work travel through Milk Stork
- Up to 12 weeks 100% paid Family Medical Leave
- 100% paid leave for reproductive loss
- 100% paid leave for emergency disaster
- Flexible bereavement leave
- Employer-paid life insurance & disability
Company HQ
Flatiron District, New York, NY
Leadership
Brian Long
(Co-Founder)Brian worked in Sales Leadership and as SVP Mobile at Crossboard Mobile before moving on to co-found TapCommerce which was acquired by Twitter in 2014, where he worked as a Senior Director. He left Twitter to co-found Attentive in late 2016.
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