Customer Success Manager, Turing Labs
AI-driven product development platform
Job no longer available
AI-driven product development platform
21-100 employees
Job no longer available
21-100 employees
Company mission
Turing Labs' mission is to cease countless iterations, and help get products right the first time.
Role
Who you are
- A proven track record of successfully interfacing with customers on both technical and non-technical levels, strong business acumen and sales experience, and above all a passion for ensuring a top-quality customer experience
- 5+ years of experience for enterprise subscription-based vendors in a customer-facing role (such as Customer Success, Technical Account Management, Professional Services, Sales Engineering, or strategic customer service)
- Ideally combined background of post-sales and pre-sales experience
- Good understanding of AI processes (optional)
- Good understanding of current CPG processes, technologies, and risks
- Project management skills with high attention to detail
- Experience in supporting software for Fortune 100 or other large companies
- Strong empathy for customers AND passion for revenue and growth
- Proven record of establishing and building successful customer relationships
- Excellent presentation and communication skills, both verbal and written
What the job involves
- The Enterprise Customer Success Manager (CSM) is a critical role and is responsible for developing and managing our most valuable asset, our customers
- You will own the relationships with your customers, connecting with key business executives and stakeholders to develop an understanding of their strategic business needs and goals
- This role demands interaction with enterprises at the senior level (c-level), as well as with technical teams
- Leveraging this customer knowledge and your expertise in our product, you will provide an ongoing adoption and industry best practices strategy to ensure your customers understand and maximize value from their investment with our company
- Own the customer relationship, providing ongoing and proactive leadership and support to Turing’s customers, to drive high levels of customer satisfaction, deep engagement, and mutual success
- Conduct quarterly customer Executive Business Review meetings and proactively monitor customer health
- Drive deep integration of the Turing platform into our customer’s business processes and ecosystem, to create and increase stickiness
- Identify and grow expansion opportunities within the customer install base, and collaborate with the sales teams to ensure growth attainment
- Identify and assess renewal risks within the customer base, and build and execute on get-well plans
- Direct crisis and incident response with urgency, working cross-functionally to ensure timely resolution while communicating effectively with customers
- Identify, build and implement repeatable programs and processes across your portfolio of customers to maximize product adoption and usage and achievement of customer’s business objectives
- Travel expected up to 20% (post covid)
Salary benchmarks
Our take
Reformulation and innovation are key in R&D processes when creating consumer-packed goods (CPG), but the iterative process can be time-consuming. R&D workers must aggregate market data, analyze it, and conduct a series of iterative trial-and-error product reformulations, often unsuccessfully and thus resulting in further iterations.
Turing Labs provides an AI-driven R&D platform for CPGs, helping companies to innovate and develop their products to compete in market segments at high speed. The platform achieves this through building an actionable knowledge base from company and market data, visualizing theoretical products through market benchmarks, and ultimately leveraging AI to test innovations and reformulations in minutes.
Whilst critics argue that AI is not yet capable of emulating the iterative process of R&D, Turing Labs recognizes this, providing its technology for human-interrupted AI processes to augment the capabilities of R&D teams, instead of claiming to automate it. The company has received substantial funding that will help accelerate R&D and widen operations into the future, with a focus on its software's potential to solve reformulation challenges that would be difficult for humans to achieve due to the mass of data involved.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jan 2022
$16.5m
SERIES A
Jul 2020
$1.8m
SEED
Total funding: $18.4m
Company benefits
- An opportunity to take a crucial, early role in an exciting, rapidly growing startup
- You’ll work with a smart, no-ego team
- Medical, dental, and vision package
- A monthly health & wellness stipend
- Weekly virtual social events and annual company retreats
- Remote options and work-from-home stipend
Company HQ
Midtown South, New York, NY
Leadership
Manmit Shrimali
(CEO)Experience as Manager of Insights and Analytics for Empathica. CEO of Dextro Analytics Inc. from 2015 to 2019.
Ajith Govind
(CPO)Experience as Regional Manager for the North American branch of Bayesian Networks and Causality. Co-founder of Dextro Analytics Inc. from 2015 to 2019.
Share this job