Chief of Staff & Head of PMO, Trustly
$230-350k
More information about location
3-5 days a week in office
Secure online banking payments
Be an early applicant
Secure online banking payments
501-1000 employees
Be an early applicant
$230-350k
More information about location
3-5 days a week in office
501-1000 employees
Company mission
To make online bank payments convenient for everyone by connecting consumers and merchants through the bank account, the hub of people’s financial life.
Role
Who you are
- 10+ years of experience in strategy, operations, program management, or chief of staff roles at a fast-growing technology company; fintech or payments experience a strong plus
- Exceptionally organized — you run tight operating rhythms, produce crisp materials, and ensure nothing falls through the cracks in a fast-moving, complex organization
- Strong analytical and strategic thinker — comfortable synthesizing complex inputs into clear recommendations and navigating ambiguity without needing a perfect playbook
- High EQ and excellent interpersonal skills — you build trust quickly with senior leaders and across teams, and you know how to influence without authority
- Fluent in program and project management methodologies and tooling (experience with Jira, Linear, or equivalent); able to build lightweight PMO structures that add value without adding bureaucracy
- Comfortable operating at pace in a global organization across time zones; based in New York with ability to travel as needed
What the job involves
- This role is shared across Trustly's Product and Technology organizations — sitting at the center of our most ambitious hiring and transformation initiative
- As Trustly scales new hires across P&T in H2 2026 and builds an AI-native organization, this person will be the operational backbone that makes it all work: You'll be a driver of change management across the organization — keeping leadership aligned, decisions moving, and programs on track as priorities evolve and the business scales
- As Chief of Staff & Head of PMO, you will be the connective tissue across Trustly's Product and Technology leadership
- You'll drive operational excellence, manage the most critical cross-functional programs, and ensure that Trustly's P&T leadership team is well-coordinated and focused on what matters most
- This is a high-trust, high-visibility role for an exceptionally organized and commercially sharp operator who can move between strategic planning and execution without missing a beat
- Serve as Chief of Staff to Trustly's P&T leadership — managing the leadership operating cadence, preparing executive materials, driving follow-through on key decisions, and acting as a force multiplier for senior leaders
- Own Trustly's P&T PMO — establishing and running the program management frameworks, tooling, and reporting that give leadership clear visibility into the status, risks, and dependencies of major initiatives
- Lead cross-functional program management for Trustly's H2 2026 hiring and team-building initiative — coordinating across Recruiting, Finance, and P&T leaders to keep the program on track
- Identify and drive resolution of organizational blockers — acting as a trusted intermediary who can surface issues, facilitate decisions, and align stakeholders across teams and time zones
- Own P&T planning cycles — headcount planning, OKR tracking, budget coordination, and the quarterly business review process
- Partner with the CEO, CTO, and CPO on strategic initiatives, board prep, and special projects as needed
Application process
- Applications for this role are accepted on an ongoing basis
Our take
Trustly is a fintech platform that makes accepting bank transfers for merchants a simple experience, just like taking card payments. Founded in 2008, the company has grown from just three people to operate offices across Europe and the Americas.
Trustly is a customer of banks, while its customers are merchants who are charged a transaction fee when they receive payments. Thousands of merchants use Trustly, including global players likes Facebook, AT&T, Alibaba, PayPal and TransferWise.
Whilst not a common payment method in certain countries (like the UK), people in many others prefer to pay via bank transfer - so there is a real need for what Trustly is offering. The company has made significant expansion progress, secured some highly advantageous partnerships and acquired SlimPay in 2024 - all suggesting a bright future ahead.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2023
$53.2m
GROWTH EQUITY VC
Nov 2014
$26.3m
LATE VC
Total funding: $79.5m
Company benefits
- Free breakfast every morning and catered dinner if you need to work late. And happy hour every Friday to celebrate the week
- Each employee gets a generous health allowance, and Trustly Sports Club keeps us active together
- Each month, our teams go on fun outings. Which we’d probably do anyway, even if Trustly didn’t foot the bill!
Company HQ
Vasastan, Stockholm, Stockholm County
Leadership
Carl Wilsson
(Co-Founder & CEO)Obtained a degree in Economics at Stockholm School of Economics before founding Trustly in 2008. Since September 2016, they are the VP of Business Development of Trustly Group AB.
Lukas Gratte
(Co-Founder)Obtained a degree in International Economy at Harvard University, a Master's degree in Engineering physics at KTH Royal Institute of Technology, a second Master's degree in Business Administration and Economics at Stockholm University and co-founded Redbet in 2002.
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