Program Manager, Shopify
Merchant Strategy & Operations
Cloud-based, multi-channel commerce platform for SMEs
Job no longer available
Cloud-based, multi-channel commerce platform for SMEs
1001+ employees
Job no longer available
1001+ employees
Company mission
Shopify's mission is to make commerce better for everyone, so businesses can focus on what they do best: building and selling their products.
Role
Who you are
- Experience executing and operationalizing highly dependent strategic initiatives, creating order out of chaos
- An outgoing personality with strong interpersonal skills - you can interact with diverse technical and non-technical groups
- Effective communicator with strong listening and discovery skills
- Strong attention to detail - can collect, document, and articulate project meetings, decisions, requirements, and organizational nuances
- Exceptional writing skills - able to create and massage messaging for technical and non-technical stakeholders
- Ability to iterate based on feedback quickly without hesitation
- Comfort working in a fast paced, ever changing team environment; open to change and experimentation
- Ability to be self driven and proactive while navigating through ambiguity and complexity
- Demonstrated ability to think both strategically and tactically when prioritizing or solving issues
- Ability to exercise good judgment and decision-making abilities
- Some commercial or account management experience (nice to have)
- Platform knowledge and understanding of how merchants use Shopify (nice to have)
- The ideal candidate thrives in an ambiguous environment with competing priorities and will not hesitate to roll-up their sleeves to get the job done
What the job involves
- The Program Manager, Merchant Strategy & Operations is responsible for supporting strategic initiatives across Core and Commercial teams at Shopify that are heavily focused on our merchants
- This role helps coordinate efforts to ensure that alignment is maintained across all teams, and the teams have what they need to successfully deliver the goals of the program
- In this role, you will engage with a variety of internal teams along with our Merchants, and Partners
- Work directly with our merchants and partners to help facilitate migrations
- Act as the primary point of contact for all merchant questions related to the migration
- Hold merchants accountable for migration progress
- Maintain regular contact with all merchants while keeping internal merchant success teams informed
- Hold internal teams accountable for merchant requirements (product questions, technical questions, solutions, workaround, etc.)
- Gather and share merchant feedback with stakeholders
- Forecast and track in flight deliverables to align with overall program objectives
- Understand blind spots, identify and escalate risks across projects to leadership
- Build and develop relationships with key stakeholders to improve efficiency, and effectiveness
- Support all areas of the business as needed to benefit the program
Our take
Prior to Shopify, eCommerce solutions for online businesses were a pretty ramshackle affair, either picked from a poor selection of expensive off-the-shelf products or developed in-house. Shopify was born from its founder's frustration in setting up a store to sell snowboards online. Since then it has grown into the world's biggest eCommerce platform, with over 1 million active merchants using the platform to sell almost anything imaginable over the internet.
Today Shopify has a commanding lead among eCommerce platforms, though it may be threatened by the rapid growth of its rival WooCommerce, which is popular in online stores built using WordPress. However Shopify has made moves to stay ahead of the competition, developing new products such as Shopify Collabs which makes it easier for influencers to collaborate with brands, and offering financing services to eligible merchants to support their business growth.
Shopify has enjoyed strong growth in the years since its IPO, achieving more than 26% revenue growth compared to 2022 in 2023 alone, driven by the continuing shift to online shopping and the improved capabilities of the platform. It will be looking to build on this growth by continuing to develop its range of products and making further strategic acquisitions to support its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2013
$100m
SERIES C
Oct 2011
$15m
SERIES B
Total funding: $122.3m
Company benefits
- Great parental leave policies, including a $1000 baby bonus
- Work from home opportunities
- Health insurance
Company HQ
Downtown, Ottawa, ON
Leadership
Tobias Lütke
(CEO)Launched an online snowboard shop before shifting to e-commerce and building Shopify
Salary benchmarks
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