Customer Support Specialist, Constrafor
£65-75k
+ Equity
Construction productivity software and financial services
Open for applications
Construction productivity software and financial services
21-100 employees
Open for applications
£65-75k
+ Equity
21-100 employees
Company mission
To set new standards of productivity and cost-efficiency for the construction industry through its productivity and financial services platform.
Role
Who you are
- Bachelor’s degree in business, communications, or related field preferred
- 2–3 years of customer support or client service experience (B2B SaaS experience is a plus)
- Excellent written and verbal communication skills, with strong attention to detail
- Proven ability to manage and resolve client inquiries in a professional, timely manner
- Strong problem-solving skills with a calm, empathetic approach to client interactions
- Comfort with using ticketing systems, CRM tools, and support platforms
- Ability to learn and articulate technical concepts related to software and financial products
- Team-oriented mindset with a passion for helping customers succeed
What the job involves
- In this pivotal role, you will serve as the first line of support for our construction clients, ensuring they receive timely, accurate, and empathetic assistance when using our SaaS and financial products.
- Your ability to resolve issues, provide clear guidance, and deliver an excellent customer experience will directly contribute to client satisfaction and Constrafor’s continued growth
- Serve as the primary point of contact for client support inquiries via email, chat, and phone
- Troubleshoot and resolve client issues related to Constrafor’s SaaS platform & EPP product with efficiency and professionalism
- Guide clients through account setup, navigation, and feature use to ensure a smooth and supportive onboarding experience
- Document client issues, feature requests, and trends to help drive product improvements
- Collaborate with cross-functional teams to escalate and resolve complex issues
- Provide clear, detailed, and empathetic communication to clients, ensuring timely resolution and client satisfaction
- Maintain a strong understanding of product updates, enhancements, and best practices to support customers effectively
- Contribute to the creation of FAQs, knowledge base articles, and training resources for self-service support
- Advocate for clients by sharing feedback that improves the customer experience and product usability
- Support retention efforts by ensuring client concerns are addressed quickly and effectively
Our take
Large construction projects take a long time to finish, and subcontractors can get caught up in the flow of money, waiting up to 80 days to be paid by general contractors. Such situations not only lead to project delays but also impose the burden of financing their project segments onto subcontractors. However, Constrafor has set out to change this through its SaaS construction procurement platform.
It streamlines information and documentation for how general contractors work with subcontractors and assumes the risk for the subcontractor invoice, freeing up cash flow. The general contractor then reimburses Constrafor for the invoice; its revenue is based on taking in about 2% of the value of the invoice.
Given that construction companies typically allocate less than 1.5% of their revenue to technology investments, Constrafor find itself in substantial demand, It stands out by offering tailored solutions, designed and developed on behalf of these companies. Bolstered by recent funding, secured through a SAFE note, Constrafor is poised to elevate its operations, effectively facilitating crucial functions like payroll management and other pivotal aspects of the construction process.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$14m
SERIES A
Apr 2023
$7.5m
EARLY VC
Total funding: $29.2m
Company benefits
- Equity Ownership: Opportunity for equity ownership in Constrafor
- Hybrid Work Schedule: M-W at our beautiful Hudson Yards office
- Comprehensive Benefits: Medical, dental, and vision insurance for you and your dependents
- Generous PTO: Generous paid time off plan
- Innovative Culture: A collaborative and innovative work environment that values your input
- Impactful Work: Opportunity to make a significant impact in a growing tech company
Company HQ
Midtown South, New York, NY
Leadership
Anwar Ghauche
(Co-Founder)Experience as Senior Consultant of Booz & Company from 2010 to 2013. Investment Analyst for QVT Financial LP from 2015 to 2018.
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