IT Support Contractor, Pipe
6 Month Engagement
$40 USD per hour
More information about location
Capital and financial tools for SMBs
Job no longer available
Capital and financial tools for SMBs
201-500 employees
Job no longer available
$40 USD per hour
More information about location
201-500 employees
Company mission
To revolutionize how entrepreneurs access financing.
Role
Who you are
- 1–3+ years of IT support, helpdesk, or systems administration experience
- Strong customer service orientation with excellent communication skills
- Familiarity with SaaS administration, identity/access management, and common IT workflows (e.g., onboarding/offboarding)
- Comfortable handling hardware inventory, user account management, and ticketing systems
- Curious, adaptable, and eager to learn new tools and systems
- A junior to intermediate IT support professional, with training and mentorship provided, or
- A mid-level IT professional, capable of ramping quickly and driving productivity from day one, with potential to transition into a long-term hire
- US-based role. Eastern time zone
What the job involves
- We’re looking for an IT Support Contractor to help keep our growing team productive and supported. With over 160 users (and growing fast), we need additional coverage to ensure smooth onboarding, responsive helpdesk support, and reliable IT operations
- This is a 6-month role, with the potential to extend as Pipe continues to scale
- As an IT Support Contractor, you’ll be the front line of technical support for our employees around the world
- You’ll manage daily requests, support onboarding and offboarding, and keep our systems running smoothly
- This role is critical for ensuring continuity as we expand internationally and improve timezone coverage for our global user base
- Provide high-quality, responsive support via our helpdesk channel to resolve technical issues quickly and effectively
- Handle onboarding and offboarding tasks, including account provisioning/deprovisioning, access setup, and new hire communications
- Manage IT administrative tasks, including MDM maintenance, IDP/SSO, and expense tracking & reconciliation
- Partner with the IT team to ensure a seamless transition during and after parental leave coverage
- Contribute to scaling IT processes as Pipe grows, especially supporting an international workforce across multiple time zones
Our take
Pipe is an alternative trading platform for start-up businesses that allows entrepreneurs and founders to take agency over their direction. Now a certified unicorn company, Pipe enables companies to sell their future recurring revenue to large institutional investors for cash.
The company was founded by entrepreneurs who had experience with the challenges founders face when financing companies. Solving a widespread problem in the start-up space, Pipe has seen great success and has been used by over 23,000 companies, facilitating hundreds of millions of dollars in loans quarterly.
Recently the company has seen great success, by partnering with GoCardless to revolutionize SME capital across the UK, a move the company is making to expand its international presence outside of the US. This pilot program has shown impressive results and points towards a future of international success for Pipe.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$250m
LATE VC
Mar 2021
$50m
SERIES C
Total funding: $316m
Company benefits
- Remote first, flexibility is key: Work from where you want and meet up with your colleagues somewhere new each quarter
- Health, dental, vision benefits: For you and your dependents, so you can feel your best without worry
- Parental leave, fertility & family planning benefits: We're proud to offer meaningful programs that help you put your family first
- Unlimited PTO: We really mean it when we say we want you to take time off when you need it - and we love a good company holiday
- Customized workstations: Choose a comfortable work-from-home set up that makes sense for you
Company HQ
Financial District, San Francisco, CA
Leadership
Luke Voiles
(CEO)Joined Pipe in 2023 as CEO. They have nearly two decades of leadership experience growing technology businesses, including Square Banking at Block, and Intuit's small business lending unit.
Josh Mangel
(Co-Founder)Previously Head of Product at Fair.com, CEO & Co-Founder at Skurt and was the Co-Founder of Beatdeck.
Harry Hurst
(Co-Founder)Also the Co-Founder of Protagonist. Previously Entrepreneur of the Year at Ernst & Young and was the Co-Founder of Skurt.
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