Technical Account Manager, Varicent
French Speaker
Sales performance management solution
Job no longer available
Sales performance management solution
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To apply science and technology to drive growth for employees and for its customers.
Role
Who you are
- We are looking for a dedicated, ambitious and self-driven Technical Account Manager
- Essential: French language to minimum B2 – Vantage (or upper intermediate) level if not native
- Preferred: 4+ years of experience implementing Sales Performance
- Preferred: Strong understanding of Sales Performance Management domain
- Management solutions (Varicent or competitive solutions)
- You have at least 6 years in Enterprise Software Implementation and/ or Technical Sales
- Possess the ability to match client’s business requirements with product capabilities
- You are comfortable guiding clients through architecture and design choices
- Have proven experience making decisions based on strong analytical reasoning skills
- Have excellent interpersonal skills that build positive relationships with other team members
- You have a strong ability to be motivating and with a drive to succeed
- You have a strong ability to organize work schedule and time to ensure deadlines are always met
- Customer-centric – ability to empathize with customers and understand their needs at every stage of the product development
- Demonstrated experience with Query Based Languages and Relational Databases
- Possess initiative and ability to work with minor oversight
- You have the ability to adapt to evolving and changing processes
What the job involves
- As a Technical Account Manager, you will work closely with a portfolio of customers, building relationship, supporting their business goals by solving sales solution-oriented challenges, answering product, implementation and solutions questions, implementing specific solutions and aligning customer goals to the Varicent software suite of products
- You will quickly become an expert on the Customer use cases for Varicent products and the specifics of the existing solution which has been implemented
- Generate and communicate monthly performance and support metric reports
- Configure Varicent specific solutions based on customer requirements as requested
- Partner with internal stakeholders to build and maintain relationships with decision makers, business contacts, and influencers
- Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
- Take initiatives in identifying growth opportunities
- Collaborate with our team to achieve sustainable project and product growth
- Enable and optimize your customers ability to use and maintain their Varicent solution
- Provide business, technical, and product knowledge to satisfy a customer’s business needs
- Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
- Address product related questions and technical challenges
- Document and communicate project status regularly to the Project Management team
- Coordinate and communicate with the customer’s project manager and project resources
- Review impact of new features and fixes and assess those against customers organizational needs
- Work with Business to review change management process and propose future state where possible
- Within 1 month, you will:
- Participate in new hire training, bootcamp
- Orient yourself with Varicent delivery methodology and key deliverables
- Have a good overview of the market, the customers, and the user personas
- Begin Customer orientation
- Complete Varicent Certification
- Participate in a customer implementation phase to understand and support ongoing requirements optimization
- Within 3 months, you will:
- Be actively engaged with a suite of Varicent customers
- Become a motivating force and pursue strong customer engagement
- Increase familiarity with ICM and the Varicent Suite of products
- Complete build and configuration of intermediate or advanced deliverables within a project
- Within 6 months, you will:
- Be able to identify internal process gaps propose solutions and be a key customer advocate
- Participate in knowledge-sharing sessions within your immediate and broader teams
- Mentor new hires on product implementation and project methodology
- Stay up to date on product improvements
- Within 1 year, you will:
- Prescriptively guide customers toward recommended approaches to satisfy requirements
- Provide technical governance and quality control over delivered work by yourself and other team members
- Be able to demonstrate the success of your work through customer feedback and internal feedback
- Become a subject matter expert in several aspects of Varicent ICM
- Be able to provide accurate product feedback to Project Management teams
- Be able to identify opportunities for use of the various offerings in the Varicent product suite to improve customer outcomes
- Be able to advise the customer on the relevance and value of using new tools and functionalities across the Varicent product suite
Salary benchmarks
Our take
Performance management of sales teams is increasingly being organised around central softwares that can deliver insights at low cost. Varicent is one such software.
The company focuses on using smart analytics to augment a suite of solutions to assist in smarter territory and quota planning.
It's this focus on refining its product that led the large software business to pursue an aggressive acquisition strategy over the last few years, allow the company to expand its portfolio of solutions to more small-medium sized businesses.
The challenge for Varicent, like all software companies of its size, is being nimble enough to stay ahead of the curve in product capability. Its divestiture from IBM and purposeful acquisition of new IP has helped it mitigate this risk, and was recently named a leader in Sales Performance Management by The Forrester Wave.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (1 round)
Oct 2009
$35m
SERIES C
Total funding: $35m
Company benefits
- Generous time off (including your birthday!)
- Remote working opportunities
- Flexible hours
- Learning & development
- Remuneration package
- Virtual Healthcare and Mental Health Resources
- Family Assistance program
Company HQ
Willowdale, Toronto, ON
Leadership
Marc Altshuller
(President and CEO)Most recently before rejoining Varicent, Marc served as Executive in Residence at Information Venture Partners, a Toronto/NY based Fintech fund. They then partnered with Great Hill Partners and Spectrum Equity to buy back Varicent from IBM on December 31, 2019.
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