Customer Support Representative, Kaisa

• Customer driven, determined, with the ability to understand others’ points of view, and willingness to go that extra mile for colleagues and clients
• Strong interpersonal skills and proficient in communication via different channels – email, livechat and also attending customer meetings when needed
• Genuine desire to learn and grow your knowledge within Kaisa
• It is essential that you are fluent in spoken and written English. Additionally, other languages are meritorious
• Ability to work positively in a fast-paced, changing setting
• Genuine, humble, flexible and with a fun attitude
• Experience from providing software support in a development intense environment would be an advantage

• Our growing multi-skilled, multi-language support team in Kaisa works closely with customers and colleagues alike, providing our technical expertise and problem-solving attitude to a vast array of queries and issues that come to our desk.
• Due to the nature of our service, we tackle the unique and unusual queries that reach Support as a collaborative effort, working together as a team focusing on quality and delivery, with an open mind and room to learn new things along the way.
• If you like challenges and bettering yourself, working in a close-knitted team with a drive to help others, keep reading!
• Provide first-class support with excellent communication skills, building successful long-term relationships with our international customers and also with different teams within Kaisa
• Troubleshoot, assess and solve technical support requests from customers and Kaisa employees
• Use your service-minded personality to creatively and proactively assist customers all over the world in their daily operations, using our services
• Use your communication skills and expertise to educate customers in using our products
• Expand your knowledge and technical skills with our continued support, and become familiar with interfaces and languages from Javascript and MySQL to API and SIP Protocol

• Work-life balance: Achieve the perfect balance between your professional and personal life. Our flexible work arrangements empower you to manage your time effectively, ensuring a harmonious blend of career and personal pursuits
• Holistic well-being: Your well-being is our priority. Enjoy access to comprehensive physical and mental healthcare resources, promoting a healthy and balanced lifestyle. We invest in your wellness so you can thrive both at work and beyond
• Retirement contributions: Secure your future with our robust retirement contribution plans. We partner with you to build a financial foundation, ensuring peace of mind as you plan for the next chapter of your life
• Vibrant community and events: Achieve the perfect balance between your professional and personal life. Our flexible work arrangements empower you to manage your time effectively, ensuring a harmonious blend of career and personal pursuits
• Continuous learning and development: We believe in the power of knowledge. Access our learning and development initiatives, designed to fuel your professional growth
• Time off for social impact: Be a force for good! Enjoy dedicated time off to contribute to sustainability initiatives and community service. As part of Kaisa you have the opportunity to make a positive impact on society

Total funding: $27.5m

In the past, customer messaging channels were complex and insufficient, making it difficult for companies to offer effective customer service and thereby boost revenue and customer retention.