Customer Support Representative, Kaisa
Customer experience software
Be an early applicant
Customer experience software
21-100 employees
Be an early applicant
21-100 employees
Company mission
To personalise the buying experience.
Role
Who you are
- Customer driven, determined, with the ability to understand others’ points of view, and willingness to go that extra mile for colleagues and clients
- Strong interpersonal skills and proficient in communication via different channels – email, livechat and also attending customer meetings when needed
- Genuine desire to learn and grow your knowledge within Kaisa
- It is essential that you are fluent in spoken and written English. Additionally, other languages are meritorious
- Ability to work positively in a fast-paced, changing setting
- Genuine, humble, flexible and with a fun attitude
- Experience from providing software support in a development intense environment would be an advantage
What the job involves
- Our growing multi-skilled, multi-language support team in Kaisa works closely with customers and colleagues alike, providing our technical expertise and problem-solving attitude to a vast array of queries and issues that come to our desk.
- Due to the nature of our service, we tackle the unique and unusual queries that reach Support as a collaborative effort, working together as a team focusing on quality and delivery, with an open mind and room to learn new things along the way.
- If you like challenges and bettering yourself, working in a close-knitted team with a drive to help others, keep reading!
- Provide first-class support with excellent communication skills, building successful long-term relationships with our international customers and also with different teams within Kaisa
- Troubleshoot, assess and solve technical support requests from customers and Kaisa employees
- Use your service-minded personality to creatively and proactively assist customers all over the world in their daily operations, using our services
- Use your communication skills and expertise to educate customers in using our products
- Expand your knowledge and technical skills with our continued support, and become familiar with interfaces and languages from Javascript and MySQL to API and SIP Protocol
Our take
In the past, customer messaging channels were complex and insufficient, making it difficult for companies to offer effective customer service and thereby boost revenue and customer retention.
Enter Kaisa (formerly Freespee), a cloud communication platform that confronts this issue head-on. It enhances lead management and conversion tools, filling potential revenue gaps across the sales funnel, from lead inception to final outcome. Moreover, Kaisa equips companies reliant on online-to-offline interactions with vital data insights.
Following a 2018 investment, the company embarked on a path of growth. Subsequent investments facilitated advancements in R&D, AI, product development, and an expansion of the engineering team, solidifying Freespee's commitment to innovation and customer solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2018
$10.9m
LATE VC
Nov 2016
$10.6m
SERIES B
Total funding: $27.5m
Company benefits
- Work-life balance: Achieve the perfect balance between your professional and personal life. Our flexible work arrangements empower you to manage your time effectively, ensuring a harmonious blend of career and personal pursuits
- Holistic well-being: Your well-being is our priority. Enjoy access to comprehensive physical and mental healthcare resources, promoting a healthy and balanced lifestyle. We invest in your wellness so you can thrive both at work and beyond
- Retirement contributions: Secure your future with our robust retirement contribution plans. We partner with you to build a financial foundation, ensuring peace of mind as you plan for the next chapter of your life
- Vibrant community and events: Achieve the perfect balance between your professional and personal life. Our flexible work arrangements empower you to manage your time effectively, ensuring a harmonious blend of career and personal pursuits
- Continuous learning and development: We believe in the power of knowledge. Access our learning and development initiatives, designed to fuel your professional growth
- Time off for social impact: Be a force for good! Enjoy dedicated time off to contribute to sustainability initiatives and community service. As part of Kaisa you have the opportunity to make a positive impact on society
Company HQ
Kungsängen, Uppsala, Uppsala County
Leadership
Daniel Petrell
(CEO)Daniel joined Kaisa in 2010 as a VP of Sales, since then they have held a number of roles and became CEO in 2023. Previously spent over 3 years at IP-Only Telecommunications in various Directorial roles.
Niklas joined Kaisa in 2016 as a VP of Engineering and became CTO in 2018. Previously spent over 5 years at Klarna, joining as a Developer before holding various Lead/Manager roles.
Jennie Crafoord
(CFO)Jennie joined Kaisa in 2015 as a Financial Controller, they then became the Head of Finance in 2023 and CFO in 2025.
Salary benchmarks
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