Customer Success Manager, Vendelux

• The ideal person has been in a CSM role at a high-growth tech company and is passionate about the opportunity to help build this function here
• 4-10 years of experience in a Customer Success, specifically at B2B growth stage startups
• Owned the full client lifecycle
• Owned renewals and upsells
• Great team member who contributes to our culture and our business
• Takes ownership and demands excellence from themselves and others
• Likes a fast paced environment and is a quick learner

• We are looking for the next Customer Success team member who will help our growing roster of clients get the most value possible out of our product
• The Customer Success role is a full-time position based in our NYC headquarters
• Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines
• Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step
• Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network
• Identify and understand customer needs, challenges, and goals to tailor solutions effectively
• Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth
• Communicate and promote proven strategies, methods, and processes that lead to success
• Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction

• Regular Retreats: We regularly meet up in beautiful locations around the world to discuss all things Vendelux
• Recharge Weeks: The company shuts downs two times a year so everyone can recharge without work piling up

Total funding: $18m

Event marketing enables companies to engage with potential buyers and showcase their offerings in real-time - providing an ideal platform to communicate ideas, thoughts, and brand identity. Vendelux offers a platform that empowers event marketers and CMOs to analyse customer and competitor behaviour, and in turn choose the best conferences to attend.