Customer Success Manager, Vendelux
$125-200k
Offers Equity and bonus
3-4 days a week in office
AI-powered B2B event intelligence
Open for applications
AI-powered B2B event intelligence
21-100 employees
Open for applications
$125-200k
Offers Equity and bonus
3-4 days a week in office
21-100 employees
Company mission
To help companies discover the best events.
Role
Who you are
- The ideal person has been in a CSM role at a high-growth tech company and is passionate about the opportunity to help build this function here
- 5+ years of experience in a Customer Success, specifically at B2B growth stage startups
- Owned the full client lifecycle, renewals and upsells
- Great team member who contributes to our culture and our business
- Takes ownership and demands excellence from themselves and others
- Likes a fast paced environment and is a quick learner
- Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds
What the job involves
- We are looking for the next Customer Success team member who will help our growing roster of clients get the most value possible out of our product
- The Customer Success role is a full-time position based in our NYC headquarters
- Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines
- Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step
- Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network
- Identify and understand customer needs, challenges, and goals to tailor solutions effectively
- Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth
- Communicate and promote proven strategies, methods, and processes that lead to success
- Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction
Our take
Event marketing enables companies to engage with potential buyers and showcase their offerings in real-time - providing an ideal platform to communicate ideas, thoughts, and brand identity. Vendelux offers a platform that empowers event marketers and CMOs to analyse customer and competitor behaviour, and in turn choose the best conferences to attend.
The company leverages AI to deliver insights on attendees and sponsors of over 160,000 global conferences, helping customers decide which events they should attend and sponsor for the largest return. It also allows collaboration with sales teams to book meetings with every possible lead, and ROI evaluation tools that prove the value of all event marketing activities.
Since founding, the company has amassed a growing customer base including the likes of Paypal and Calendly, and also raised several successful funding rounds. The most recent funding will allow Vendelux to broaden its reach, enhance product development, and further diversify its customer segments.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Nov 2023
$14m
SERIES A
Oct 2022
$1.6m
SEED
Total funding: $18m
Company benefits
- Regular Retreats: We regularly meet up in beautiful locations around the world to discuss all things Vendelux
- Recharge Weeks: The company shuts downs two times a year so everyone can recharge without work piling up
Company HQ
Midtown South, New York, NY
Leadership
Alex Reynolds
(Co-Founder & CEO)Previously spent over 6 years at Shutterstock, in Directorial, VP and Gm roles. Prior to that, they were a Director of Business Development at YP.
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