Senior DevOps Engineer, ZigZag Global
More information about location
Product returns management portal
Open for applications
Product returns management portal
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
ZigZag’s mission is to reduce the cost, waste and friction associated with returns, boost customer loyalty and make retailers more profitable and sustainable.
Role
Who you are
- Bachelor's degree in Computer Science, Engineering, or a related field
- 5+ years of experience in a DevOps or infrastructure engineering role
- Strong proficiency in Microsoft Azure cloud services and architecture
- Experience with containerization technologies such as Docker and Kubernetes
- Good understanding on helm and GitOps tools like ArgoCD and Flux
- Proficiency in scripting and automation using languages like PowerShell, Bash, or Python
- Hands-on experience with CI/CD tools like Azure DevOps, GitHub Actions or GitLab CI
- Practical experience with Grafana, Prometheus and/0r other monitoring tools
- Solid understanding of networking, security, and compliance principles
- Excellent problem-solving and troubleshooting skills
- Strong communication and collaboration skills, with the ability to work effectively in a team environment
What the job involves
- We are in search of a Senior DevOps Engineer who resonates with our Purpose, Vision, and Values and is eager to contribute to a team where these principles are more than words – they guide our actions
- Your commitment to fostering positive relationships, whether with colleagues or customers, will help create an environment where everyone feels appreciated and valued
- As a Senior DevOps Engineer joining our small, remotely distributed DevOps Team
- The DevOps Team is part of, and works closely with, the wider Platform team to design, implement, maintain and support ZigZag’s Infrastructure and application architecture to support and enhance the infrastructure and deployment processes of our SaaS product hosted in Microsoft Azure
- Working in a dynamic environment, you'll contribute to our grown-up mindset by implementing scalable and resilient solutions
- Design, implement, and maintain scalable and secure infrastructure solutions on Microsoft Azure, on a hybrid environment (Window/Linux) using Kubernetes, docker, Cosmosdb, SQL Server, embodying our startup spirit of innovation and adaptability
- Manage Azure resources with a grow-up mindset, prioritizing scalability, reliability, and cost-efficiency
- Monitor system performance, ensuring the satisfaction of our users and stakeholders by proactively addressing issues and optimizing performance
- Implement and maintain CI/CD pipelines on Azure DevOps and ArgoCD with a startup spirit of agility and iteration, automating processes to accelerate software delivery
- Collaborate closely with development teams, embodying our grow-up mindset to optimize release cycles and improve deployment efficiency
- Ensure the human heart of our team members is nurtured by fostering a culture of collaboration, learning, and empowerment through streamlined deployment processes
- Implement configuration management solutions with flexibility and adaptability, using tools like Terragrunt, Terraform, Ansible ARM
- Manage infrastructure as code, promoting consistency and reliability across environments to support our expanding operations
- Foster a human-centric approach by prioritizing ease of use and accessibility in configuration management processes, empowering team members to contribute effectively
- Implement monitoring solutions with a startup spirit of innovation, leveraging cutting-edge tools to track system health and performance
- Configure logging and alerting systems, to ensure proactive detection and resolution of issues to maintain high availability and reliability
- Prioritize the well-being of our team members by optimizing monitoring tools and processes to minimize alert fatigue and promote a healthy work-life balance
- Implement security best practices with resilience and adaptability, protecting infrastructure and data in accordance with industry standards
- Conduct regular security assessments with a grow-up mindset, addressing vulnerabilities and ensuring compliance with regulations such as GDPR and SOC 2
- Foster a human-centric approach to security by promoting a culture of awareness and accountability, empowering team members to prioritize security in their daily activities
- Collaborate with cross-functional teams with innovation and creativity, aligning infrastructure and deployment processes with business objectives
- Share expertise and best practices, fostering a culture of learning and continuous improvement across the organization
- Prioritize the human heart of our team members by promoting inclusivity and empathy in collaboration and knowledge-sharing activities, ensuring every voice is heard and valued
Salary benchmarks
Our take
ZigZag Global provides retailers with a branded returns management portal, allowing them to quickly build customer friendly returns solutions without having to invest heavily in in-house engineering.
Today, around 15% of items are returned by customers across physical retail and e-commerce. Indeed, around 40% of all e-commerce-purchased products are sent back. This creates pressure for retailers to manage the reverse logistics efficiently to maintain customer loyalty, as well as to maximise the value of their goods through restocking.
ZigZag Global has built out an impressive customer list since its 2015 foundation, serving the likes of Dorothy Perkins, Oakley, and Selfridges & Co. However, after being acquired by NYSE-listed tax free shopping leaders Global Blue and given access to its merchant network, another period of rapid growth looks likely.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2019
$19m
SERIES A
Aug 2017
$0.7m
SEED
Total funding: $20.1m
Company benefits
- Flexible remote/hybrid working options - depending on location
- 24 days holiday + bank holidays
- Pension plan
- Flexible working hours – so that you can balance your work life with your private life
- 10% learning and development time
- Paid for travel opportunities across European locations - occasional
- Access to L&D courses (e.g. Linkedln learning) and conferences
Company HQ
Holborn, London, UK
Articles
Leadership
Al Gerrie
(CEO)Is also a Non Executive Director at We Are Pentagon and XCom Ltd, both ecommerce growth service provider. Was previously Head of Multichannel at outdoor clothing & equipment retailer Mountain Warehouse, and was Ecommerce Multi Channel Manager at Office Shoes.
Share this job
View 1 more job at ZigZag Global