Revenue Operations Analyst, Talkwalker

• Proven work experience in a similar role
• Experience in Salesforce utilization - administration or reporting - with a good understanding of the Sales funnel
• Demonstrated strong analytical skills and project management abilities, with an energetic attitude toward successful project completion and business development
• Displaying rigor, structure, and organization with a drive for project success
• Demonstrate logical thinking, enjoy problem-solving, and possess high attention to detail
• Demonstrate flexibility, thrive in independent work, are target-oriented, and ensure completion without forgetting the end-user
• Demonstrate strong written and verbal communication/presentation skills with an ability to explain complex concepts in a simple manner
• Display good listening skills and excel as a team player
• Fluency in English

Desirable

• Deeply understand our back-end systems (incl. the in-house provisioning system, Salesforce CRM, Oracle Netsuite, Gainsight, Captivate IQ (commissions system) and their associated processes, by working with the Sales, Customer Success and Finance departments
• Work with a variety of stakeholders (technical, business, management) on high visibility projects which will have a direct impact on revenue generation and retention goals
• Work on issue resolution requests from our revenue generating departments while identifying and proposing improvements to reduce request volumes
• Identify opportunities for process automation and optimization, with a focus on scalability, reducing costs and driving growth
• Become the key contact for Marketing, Sales, CSM, Enablement, and Exec teams for reporting needs (Salesforce, Excel, Tableau)
• Create functional reporting dashboards and perform analysis of internal and external data using Excel / Tableau / Salesforce for ad-hoc insights
• Take ownership of product amendment requests for our Salesforce related tools such as Leandata, Pendo, Salesloft & Gainsight
• Review, analyse, and document operational processes across all departments of the company
• Facilitate workshops for a variety of audiences; collaborate with Enablement teams to create/present training guides for end-users on technical functionalities to improve visibility, create efficiency and reduce the workload for the team

• 1st interview with Zach, our Talent & Culture Business Partner - 30 minutes
• 2nd interview with one of our Team Managers - 60 minutes
• 3rd interview will be with our Team Director - 60 minutes
• Final interview will be to meet the team - 30 minutes