Operations Support Associate, Imagen Technologies
$45-49k
Plus benefits
7am to 6pm PST
Medical imaging software
Job no longer available
Medical imaging software
101-200 employees
Job no longer available
$45-49k
Plus benefits
7am to 6pm PST
101-200 employees
Company mission
To power the future of primary care with AI diagnostics, world-class specialists, and comprehensive cloud data infrastructure.
Role
Who you are
- Associate’s degree or 3+ years of equivalent experience, preferably in a healthcare and/or a technology discipline
- 1-year medical office, hospital scheduling or 1-year medical clerical experience is preferred
- Recent healthcare experience with Electronic Medical records (EMR) system experience is preferred
- Excellent verbal and written communication skills
- Must have strong computer skills; capable of toggling between multiple programs simultaneously and providing basic support functions
- Organized with high attention to detail
- Bilingual (Spanish)
- Night/weekend call coverage rotation (~1 week + weekend per every 2 months)
What the job involves
- We’re looking for an individual who will help power our Operations Center, performing mission-critical work and interfacing directly with patients, physicians, and IT personnel
- The Operations Support Associate is responsible for providing excellent customer service via telephone, email, and chat communication, performing patient outreach and scheduling, as well as supporting incoming patient and customer inquiries
- Main point of contact providing day-to-day support for Imagen’s clients
- Triage calls and chat messages from multiple facilities to support clinicians and customers with various application processes
- Monitor clinical systems to ensure the operation is achieving its targets
- Ensure that all calls, issues, and tasks are tracked in our systems and driven to resolution
- Respond in real-time to support issues, resolve basic issues and escalate as needed
- Develop application expertise as required to provide support to physicians, clinical staff, and support staff in the efficient use of Imagen applications and workflows
- Identify eligible patients for our programs using customer EMR (Electronic Medical Records) systems
- Reach out to patients and schedule patient appointments per program guidelines
- Input data into customer EMR (Electronic Medical Records) systems
Our take
Today, more than two-thirds of the global population lacks acccess to basic radiology services. In regions where medical staff are scarce, artifical intelligence offers a powerful tool to bridge that gap. Imagen is harnessing this potential with its technology designed to cut radiology error rates and speed up x-ray analysis. And long term, the company hopes to dsignificantly reduce radiology costs, for better are globally.
Imagen Technologies takes its place in a competitive global artificial intelligence diagnostics market, which is expected to reach a value of $1.7B by 2033.
The company's OsteoDetect software made history as the first FDA-approved tool to analyze wrist x-rays using AI. In February 2021, it raised $51M in Series C funding - bringing total investment to $35M since 2015. With this backing, the company is expanding both its product lineup and its team.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2024
$32m
LATE VC
Feb 2021
$51m
SERIES C
Total funding: $142.3m
Company benefits
- Medical: 100% employee-only and 70% dependent coverage
- PPO: $0 deductible
- Dental/Vision: 75% employee-only and 50% dependent coverage
- Insurance: Employer-paid Life and Long-Term Disability insurance
- Commuter Pre-tax Benefits
- Flex Spending Account
- 401K Plan
- Partners: Access to our clinical partners, some of the best in the country
Company HQ
Central Harlem, New York, NY
Leadership
Robert Lindsey
(Co-Founder & CTO)PhD from University of Colorado in Computer Science. Deep Learning Consultant and Research scientist at Boulder Analytics and Sensory Inc. respectively.
Alexander Dresner
(Co-Founder & CEO)Investment Manager for Bridgewater Associates and Value Analyst at the Hospital of Special Surgery.
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