Product & Customer Marketing Manager, Observe.AI
$125-145k
+ Meaningful equity ownership & performance incentives
Office located in Redwood City, CA
Contact center software
Posted today
Contact center software
201-500 employees
Posted today
$125-145k
+ Meaningful equity ownership & performance incentives
Office located in Redwood City, CA
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- We’re looking for a highly execution-oriented Product & Customer Marketer to support and scale the day-to-day operations of our product marketing function
- This role is ideal for someone who thrives in a fast-paced environment, enjoys rolling up their sleeves, and takes pride in delivering polished, high-quality customer marketing assets and programs
- The ideal candidate is an exceptional storyteller who can translate customer outcomes into compelling content and amplify those stories across owned social channels
- 2–6 years of experience in Customer Marketing, Content Marketing, or a related B2B SaaS role
- AI-first mindset, bringing new tools, processes, and thinking to all elements of the work
- Strong execution skills with a proven ability to manage multiple projects and deliver high-quality work on tight timelines
- Experience creating customer stories, case studies, and other customer-focused materials
- Excellent writing, editing, and storytelling skills
- Strong attention to detail with a focus on producing polished, on-brand deliverables
- Experience collaborating cross-functionally with Customer Success, Sales, and Design teams
- Comfortable working in a fast-paced, high-growth environment with evolving priorities
- Proficiency with presentation tools (e.g., Google Slides, PowerPoint) and content collaboration tools
What the job involves
- This role is responsible for turning customers into advocates while growing the company’s brand presence through content strategies, campaign support, and social media
- This role develops customer stories, reference programs, advocacy campaigns, executive and corporate social content, and customer-centric campaigns that drive awareness, engagement, and pipeline
- They are also responsible for the enablement assets needs for the field to esure a clear understanding of messaging, positioning, and product launches
- Customer Marketing (60%)
- Own the customer advocacy and reference program
- Become the internal expert on customer stories, including use cases, decision-makers, implementation, and outcomes. Own the repository of these stories and distribution for internal knowledge sharing
- Develop customer success stories, case studies, videos, and testimonials
- Manage customer review sites (G2, Gartner) and run campaigns with Customer Success to periodically increase reviews
- Partner with Customer Success and Sales to identify advocacy opportunities
- Support customer award submissions and speaking opportunities
- Create customer newsletters as needed
- Collaborate on customer advisory boards, user groups, and customer communications
- Develop customer-focused content for events, webinars, and product launches
- Develop customer-focused assets for the field to use within opportunities
- Product Marketing (40%)
- Own the creation of marketing materials for sales enablement or bill of materials for third-party or internal campaign assets
- Stay current on AI, CX, and market/social trends
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centres through AI by automating tasks and form-filling, helping people find more information more quickly.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than to the businesses they serve, providing valued call-optimisation tools to improve operatives' performance. It also provides an analysis engine for cross-channel customer interactions, enabling users to find new revenue opportunities, employ effective coaching, and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.4m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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