Senior IT Support Specialist, Instacart

• If you're someone who genuinely loves technology, thrives in a fast-moving environment, and gets satisfaction from making other people's workdays easier, this is the opportunity for you
• 3+ years of experience in helpdesk or IT support, including hands-on customer service in a professional environment
• Demonstrated experience supporting macOS, Windows, and ChromeOS operating systems
• Proven ability to manage multiple support requests and priorities simultaneously, working independently with strong follow-through and attention to detail
• Strong communication skills with the ability to work effectively across a wide range of people and technical comfort levels
• Ability to occasionally lift up to 40 lbs (for hardware deployment and equipment setup)

Desirable

• The IT Operations and Services team at Instacart is made up of a collaborative, tight-knit group of technical problem-solvers spanning IT Support, AV, IT Logistics, Corporate Engineering, and Executive Support
• Together, we work to ensure that every employee across Instacart has access to a seamless, high-quality technology experience — whether they're working from home or walking into one of our offices
• We're currently seeking a Senior IT Support Specialist to join our San Francisco office in a flex capacity, with set days on-site each week
• This is a hands-on, highly visible role where you'll serve as a key point of contact for employees in the SF office, delivering exceptional IT support across hardware, software, and AV systems
• This role is critical to keeping Instacart running smoothly
• The team is collaborative, fun, and deeply committed to upleveling the IT support experience — while also making sure anyone who walks up with a problem feels heard, helped, and taken care of
• Serve as the primary IT point of contact for the San Francisco office, providing both in-person and remote support to Instacart employees through our ticketing system — handling everything from day-to-day troubleshooting to more complex technical issues across macOS, Windows, and ChromeOS environments
• Own the new hire onboarding experience from an IT perspective, including hardware deployment, equipment setup, and administering our SaaS application portfolio through our SSO tooling — making sure every new Instacarter hits the ground running on day one
• Support and maintain conference room AV equipment across the office, partnering with the AV team to ensure everything is functioning properly and stepping in to troubleshoot when things go sideways — because they sometimes do
• Become a go-to resource for our core software platforms — Gmail, Slack, Okta, and Zoom — troubleshooting issues, answering questions, and helping employees get the most out of the tools they use every day
• Contribute to the health and scalability of our IT environment by keeping knowledge base documentation up to date, identifying opportunities to improve support processes, and collaborating cross-functionally with the AV, IT Engineering, and Workplace teams to keep things running efficiently as Instacart continues to grow