Vice President of Operations, CLEAR
West
$180-230k
Total compensation package for employees may include annual bonuses, commission, Restricted Stock Units
Digital wallet using biometrics
Job no longer available
Digital wallet using biometrics
1001+ employees
Job no longer available
$180-230k
Total compensation package for employees may include annual bonuses, commission, Restricted Stock Units
1001+ employees
Company mission
To create a world people can move through easily simply by being themselves.
Role
Who you are
- Business operations leader with 10-15+ years experience, including leadership of geographically disparate teams in a high volume, 24/7/365 environment
- P&L Management experience including forecasting, managing sales goals
- Customer optimization experience with Net Promoter Score and employee satisfaction (best places to work)
- Ability to balance multiple competing priorities and exercise rapid business judgment to support effective real time decisions
- Experience building strong sales and service cultures and managing performance at the programmatic and tactical level
- Strong personal credibility to build trusted relationships with senior business leaders and frontline staff alike
- Highly collaborative and a superior communicator: ability to influence and receive buy in across levels and audiences
- Must be based in SEA, SFO or LAX and able to travel up to 75% of the time to airports within your geography and occasional travel to the NYC corporate office
What the job involves
- We're seeking a VP, Operations to lead our rapidly expanding West region, encompassing airports through the Mountain West, along the West Coast, up to Alaska and out to Hawaii
- Reporting into CLEAR’s EVP Operations, this position will drive and uphold operational and customer service excellence, grow the business and inspire a team of 1,000+ front-line members
- This is a fast-paced, hands-on, and exciting role that requires a can-do person who works with both autonomy and efficiency
- Own the day-to-day multi unit operations at our airports in the Mountain West, Pacific Northwest, California, Alaska and Hawaii
- Deliver on KPIs including security performance, member satisfaction (Net Promoter Score), sales (Clear Happiness), and people (employee satisfaction)
- Establish deep relationships with internal and external stakeholders, regularly aligning with executive level external stakeholders to advance business interests
- Further expand and develop the business in existing and new sites within your geography, including adoption of new products at existing sites
- Champion the company culture, ethics, diversity, and values throughout the field organization
- Oversee a team of Regional Directors and General Managers, coach and counsel, conduct performance and compensation reviews, resolve problems, provide clear and open communications, discipline and terminate as appropriate
- Partner with key internal stakeholders to deliver outcomes in training, people strategy, compliance and member experience
- Recruit, develop, train and retain talent throughout the field operations organization
- How you'll measure success:
- Strong security performance across all division airports and full adherence to compliance requirements
- Achieving a consistent balanced scorecard each quarter, including in-airport enrollment performance, member experience scores and cost management
- Deliver division-level profit contribution equal to or in excess of stated targets
- Best-in-class hiring and talent development to craft high performing teams
Our take
Waiting in a security line is something everybody could do without before a long flight – and this unpleasant scenario is what CLEAR allows its millions of members to avoid. The company creates a single touchless ID based on a user’s biometrics, such as their eyes and face, enabling quick identity verification and frictionless travel.
CLEAR continues to develop its product, and is now moving beyond airports into office buildings, restaurants, and stadiums. The technology has already been used by several sports and entertainment partners, including multiple NBA teams and in the Super Bowl.
The company went public on the NYSE in June 2021 following a strategic funding round of $100M, which is being invested into accelerating the company's growth whilst expanding its offerings. Its technology is now being used for age verification, virtual queuing, and checking in.
Steph
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2021
$100m
LATE VC
Apr 2017
$15m
LATE VC
Total funding: $135m
Company benefits
- Comprehensive healthcare plans
- Family building benefits (fertility and adoption/surrogacy support)
- Flexible time off,
- Free OneMedical memberships for you and your dependents
- 401(k) retirement plan with employer match
Company HQ
Midtown East, New York, NY
Leadership
Caryn Seidman Becker
(Chairman & CEO)Prior to Clear, they created the Arience Foundation and The Happy Elephant Foundation which support charter schools, cancer research, child wellness, and the New York City community. They sit on the Board of Directors of Mt. Sinai Children's Center and the Young Women's Leadership Network.
Ken Cornick
(President)Prior to CLEAR, they were a founding partner of Arience Capital. In building Arience over a seven-year period, heavy emphasis was placed on its unique research process, culture and team.
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