Senior Fraud Operations Analyst, Apollo.io
Sales intelligence and engagement platform
Be an early applicant
Sales intelligence and engagement platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To build the future of go-to-market solutions.
Role
Who you are
- The ideal candidate will have experience performing technical product investigations from ticket/escalation to data analysis and source-code review
- 3+ years of experience in fraud investigations or similar operations roles
- Demonstrable SQL-based querying skills (Simple queries such as inner/outer joins, CTEs). Experience with MongoDB is a significant plus
- Chargebacks, disputes and ACH are familiar terms of which you understand the full lifecycle
- Familiarity with rules-based fraud rule development such as Stripe Radar, Signified etc (we do not require specific vendor experience)
- Experience creating, writing, and providing training on complex operational processes for customer facing or fraud teams
- An inquisitive and investigative nature: You are driven by curiosity and seek answers to problems by sifting through messages, logs and tangible evidence to understand the mindset and actions of an attacker
- Willingness and strong desire to work independently and problem-solve with visionary guidance
- Positive, learning mindset along with a detail-oriented, analytical approach to problem solving
- Comfort with self-prioritization and letting “small fires burn.”
- You are excited about working remotely and have the skills and self-discipline to do so effectively
- Good written and spoken English proficiency
What the job involves
- The Sr. Fraud Operations Analyst is a core Fraud team member that performs complex product abuse and fraud investigations
- They will be responsible for independently handling fraud investigations, identifying fraud vulnerabilities, designing cross-team handling procedures and training Support teams on verification procedures
- This role will challenge you to think "outside-the-box" and requires effective communication and prioritization skills
- Investigate customer-reported events such as account takeover, anomalous activity and abuse reports
- Review, classify and respond to chargebacks and events due to fraud
- Investigate volumetric/anomaly alerts generated by Apollo’s fraud detection services
- Perform attribution analysis of scaled fraud events through data analysis (SQL/Python)
- Handle external brand abuse cases and takedowns
- Build fraud event classification and retroactive analysis processes across Fraud, Security, Support, Billing and Sales
- Identify and incorporate key data sources for manual and automated investigation enhancements
- Determine functional fraud vulnerabilities and partner with Product/Engineering to prioritize remediation
- Review external fraud actor activity and leverage open source intelligence techniques for threat actor profiling
- Design low-friction KYB/KYC and asynchronous verification procedures
- Coach and lead junior Fraud Analysts and non subject-matter experts
- Collaborate with customer-facing Support staff regularly on customer issues
Our take
Apollo's sales intelligence and engagement platform integrates with companies’ existing internal tools, such as LinkedIn, Salesforce and Hubspot, to increase and optimize sales and marketing leads. Rather than simply employing a volume-heavy approach to leads, Apollo’s software allows users to focus on more convertible prospects, while automating task management and workflow.
The company launched in 2015 and grew steadily in its early years, but the period since 2021 has seen it enter a rapid scale up. Now its customer base includes the likes of Autodesk, Stripe, Docusign and Yelp.
Apollo now intends to keep the upward momentum going, having secured major funding in mid-2023 and is also investing heavily in India as its R&D center, where there’s a burgeoning pool of tech talent. In early 2023, Apollo reported record revenue numbers and appointed a new CPO, indicating a solidification of these aims.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
75% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2023
$100m
SERIES D
Mar 2022
$110m
SERIES C
Total funding: $251.2m
Company benefits
- Remote first
- Great compensation package and culture
Company HQ
SoMa, San Francisco, CA
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