Senior Program Manager, SmarterDx
Customer Success Operations
$130-150k
More information about location
Clinical AI company
Open for applications
Clinical AI company
101-200 employees
Open for applications
$130-150k
More information about location
101-200 employees
Company mission
To improve the accuracy, quality and value of healthcare data with AI to help hospitals better serve their patients and communities.
Role
Who you are
- Bachelor's degree in Business Administration, Project Management, or a related field; Master’s degree preferred
- Minimum of 7+ years of progressive experience in project management, with a proven track record of successfully managing cross-functional projects or 12+ years of experience in lieu of a Bachelor’s degree
- Experience with implementing and building project management software (e.g., Jira, Asana, Churn Zero, Microsoft Project)
- Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall)
- Experience at a startup or fast-paced company; ability to move fast and adapt quickly with minimal supervision
- Ability to manage multiple projects simultaneously and prioritize effectively
- Comfortable engaging with and providing reports and recommendations to executive leadership
- Strong problem-solving and analytical abilities
What the job involves
- SmarterDx is seeking a highly motivated and experienced Program Manager to join our growing organization and provide oversight on initiatives being led by the Customer Success team
- Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems
- Supporting their work is an essential component of what we do at SmarterDx, and in this role, you will focus on initiatives that optimize the adoption and impact of our clinical AI solutions across US health systems
- You will be a key leader in ensuring the Customer Success team's near and long-term priorities are met by establishing and driving program governance, standards, and accountability across all stakeholders
- A critical function of this role is to partner with Customer Success leaders to define project objectives and oversee delivery and updates throughout each project’s life cycle
- Via this partnership, you will translate business strategy into executable programs, providing clear, concise, and timely updates to executive stakeholders, and proactively mitigating program risks and roadblocks
- Partner with CS leadership to prioritize and drive the strategic roadmap for a portfolio of programs, ensuring alignment with executive-level business objectives
- Regularly deliver concise and impactful program updates, including key achievements, risks, and challenges with proposed mitigation strategies, to CS leadership and cross-functional partners
- Schedule and track complex, high-impact program timelines and milestones using advanced project management tools
- Champion and exemplify program management best practices, tools, and templates across the Customer Success organization, driving continuous process improvement
- Serve as a subject matter expert and mentor for other Program and Project Managers, elevating the overall project management maturity within the department
- Direct and document formal program post-mortems, developing comprehensive recommendations reports to institutionalize learnings from successful and unsuccessful program elements
Our take
With the aim of empowering healthcare providers to focus on patient care rather than paperwork, SmarterDX is an AI and data analysis company that builds an accurate and up-to-date picture of a patient’s healthcare story.
The company improves the accuracy, quality and value of healthcare data through a clinical AI that finds every discharge and data point, churning out up to 30,000 data points per patient. This use of clinical AI helps to increase provider effectiveness with a clearer and constantly updated picture of their patients - a task that would otherwise have to be done manually.
A number of startups have entered the AI-powered patient analytics space in recent years, all focused on the insurance-powered US market. However, none are as well-funded as SmarterDX, which was awarded $50 million in Series B in 2024 and further Growth Equity funding from New Mountain Capital in 2025. These rounds are being used to add new clinical and data integrations and expand its market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
May 2024
$50m
SERIES B
Apr 2022
$6m
SEED
Total funding: $56m
Company benefits
- Medical/dental/vision benefits
- 401k
- Free One Medical membership
- Parental leave
- Remote first
- Minimal bureaucracy
Company HQ
Midtown East, New York, NY
Leadership
Michael Gao
(Co-Founder & CEO)Previously the Medical Director of Transformation at Weill Cornell Medicine, Resident Fellow at New York Presbyterian Hospital and the Founder of Findcare and the Student-Run Free Clinic.
Josh Geleris
(Co-Founder & Head of Product)Previously Assistant Professor at Columbia University Irving Medical Center, Medicine Resident at New York Presbyterian Hospital and Managing Partner at Edge Targeting.
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