Program Manager, SmarterDx
Customer Success Operations
$120-140k
More information about location
Clinical AI company
Be an early applicant
Clinical AI company
101-200 employees
Be an early applicant
$120-140k
More information about location
101-200 employees
Company mission
To improve the accuracy, quality and value of healthcare data with AI to help hospitals better serve their patients and communities.
Role
Who you are
- Bachelor's degree in Business Administration, Project Management, or a related field
- Minimum of 5+ years of progressive experience in project management, with a proven track record of successfully managing cross-functional projects or 10+ years of experience in lieu of a Bachelor’s degree
- Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall)
- Experience with implementing and building project management software (e.g., Jira, Asana, Churn Zero, Microsoft Project)
- Experience at a startup or fast-paced company; ability to move fast and adapt quickly with minimal supervision
- Ability to manage multiple projects simultaneously and prioritize effectively
- Comfortable engaging with and providing reports and recommendations to executive leadership
- Strong problem-solving and analytical abilities
What the job involves
- SmarterDx is seeking a highly motivated and experienced Program Manager to join our growing organization and provide oversight on initiatives being led by the Customer Success team
- Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems
- Supporting their work is an essential component of what we do at SmarterDx, and in this role, you will be responsible for planning, executing, and providing progress updates on internal projects according to the Customer Success team’s near and long-term priorities
- You will partner with Customer Success leads to define project objectives and oversee delivery and updates throughout each project’s life cycle
- A key aspect of this role involves providing clear, concise, and timely updates to executive stakeholders and proactively escalating delays and roadblocks
- Effectively communicate project expectations to Customer Success team members and executive stakeholders in a timely and clear fashion
- Partner with Customer Success leads to define project scope, goals, and deliverables in collaboration with senior management and stakeholders
- Plan, schedule, and track project timelines and milestones using appropriate tools
- Develop and deliver progress reports, proposals, requirements documentation, and presentations
- Develop best practices and tools for project execution and management
- Conduct project post mortems and document a recommendations report to identify successful and unsuccessful project elements
- Prepare and deliver regular, concise, and impactful project updates to CS leadership
- Highlight key achievements, risks, and challenges, along with proposed solutions
- Ensure all stakeholders are informed and aligned on project status and strategic direction
Our take
With the aim of empowering healthcare providers to focus on patient care rather than paperwork, SmarterDX is an AI and data analysis company that builds an accurate and up-to-date picture of a patient’s healthcare story.
The company improves the accuracy, quality and value of healthcare data through a clinical AI that finds every discharge and data point, churning out up to 30,000 data points per patient. This use of clinical AI helps to increase provider effectiveness with a clearer and constantly updated picture of their patients - a task that would otherwise have to be done manually.
A number of startups have entered the AI-powered patient analytics space in recent years, all focused on the insurance-powered US market. However, none are as well-funded as SmarterDX, which was awarded $50 million in Series B in 2024 and further Growth Equity funding from New Mountain Capital in 2025. These rounds are being used to add new clinical and data integrations and expand its market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
May 2024
$50m
SERIES B
Apr 2022
$6m
SEED
Total funding: $56m
Company benefits
- Medical/dental/vision benefits
- 401k
- Free One Medical membership
- Parental leave
- Remote first
- Minimal bureaucracy
Company HQ
Midtown East, New York, NY
Leadership
Michael Gao
(Co-Founder & CEO)Previously the Medical Director of Transformation at Weill Cornell Medicine, Resident Fellow at New York Presbyterian Hospital and the Founder of Findcare and the Student-Run Free Clinic.
Josh Geleris
(Co-Founder & Head of Product)Previously Assistant Professor at Columbia University Irving Medical Center, Medicine Resident at New York Presbyterian Hospital and Managing Partner at Edge Targeting.
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