Solutions Engineering Director, BetterCloud
$220-270k
More information about location
SaaS management platform
Job no longer available
SaaS management platform
201-500 employees
Job no longer available
$220-270k
More information about location
201-500 employees
Company mission
BetterCloud's mission is to make work better by elevating the role of IT.
Role
Who you are
- 5+ years of experience in a customer facing Solutions Engineering capacity
- 3+ years of experience leading a team of Solutions Engineers/Sales Engineers
- Strong familiarity with SaaS applications such as Google Workspace, Okta, Office 365, Box, and Dropbox, preferably on an administrative level, as well as REST APIs
- Ability to think critically and logically under pressure and to quickly communicate complex ideas around a technical topic
- Have the ability to quickly learn new technical concepts and be self-directed in your learning
- A positive attitude towards change and ability to adapt
- Ability to handle customer situations with empathy and ownership
What the job involves
- Working closely with the Sales and Customer Success organizations as well as partners throughout the world, we assist in architecting a solution to meet the customer's automation, spend, security and technical needs for their critical SaaS applications
- Our role is to serve as trusted advisor to our prospects and customers throughout the sales process and entirety of the customer lifecycle
- We are looking to hire a player-coach to help build our Solutions Engineering teams people, processes, and success
- Understand customer requirements and communicate the business value of solving technology problems using BetterCloud
- Facilitate solutions discovery, solutions overview, technical deep-dives, and solutions validation sessions with customers
- Prepare demos and Proof of Concepts (POCs) to demonstrate various use cases for BetterCloud’s Platform
- Execute the delivery of POCs for customers that have more complex use cases, to illustrate product capabilities and how they align specifically with customer objectives
- Build relationships with customers by serving as the technical liaison for both sales and success teams
- Participate in writing proposals in response to RFIs / RFPs that highlight BetterCloud can meet and exceed customer requirements
- Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales
Our take
Enterprise companies are using more software as a service (SaaS) products than ever, and it can be hard for IT teams to understand how they are being used efficiently. BetterCloud’s deep API connections enable IT teams to monitor user behavior, system configurations, and data activity across the SaaS applications used by a business.
The company has since morphed into a hugely successful SaaS provider and is used by more than 45,000 IT professionals, with customers including the likes of Zoom, Walmart, and Square.
The global SaaS market is estimated to be worth more than $200 billion and is growing substantially each year. This means that BetterCloud faces a huge amount of competition in its niche, including from Zylo as well as larger firms such as LeanIX and Vendr which have been acquiring BetterCloud's smaller rivals.
Nonetheless, the investment community has recognized the benefit of BetterCloud, consequently contributing over $185 million in funding to help scale the company and develop its product. With thousands of customers worldwide, the SaaS provider is widely recognised to be one of the most innovative software firms in the field.
Steph
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2020
$75m
SERIES F
Sep 2019
$5m
EARLY VC
Total funding: $186.8m
Company benefits
- Medical, Dental, and Vision benefits
- HSA and FSA
- Mental Health Days & mental health resources through Spring Health
- 401(K)
- Quarterly financial wellness support
- Stock Options
- Generous PTO
- Home office stipend
- Parental Leave, fertility benefits, & flexible spending account for dependent care
- In person and remote events
- Employee Resource Groups
- New Hire Program
- Monthly, quarterly, and annual employee awards
Company HQ
Chelsea, New York, NY
Leadership
David Politis
(CEO)Studied at Emory University then worked as CEO of ZIvVa from 2004-2006, before spending over 4 years at Vocalocity. Left a role as VP of SMB Solutions at Cloud Sherpas to found BetterCloud in November 2011.
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