Director of Customer Insights & Analytics, Cleerly
$180-210k
+ Employee stock option incentive plan Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.).
AI-powered heart disease diagnostics
Be an early applicant
AI-powered heart disease diagnostics
101-200 employees
Be an early applicant
$180-210k
+ Employee stock option incentive plan Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.).
101-200 employees
Company mission
Cleerly's mission is to create digital care pathways to prevent heart attacks.
Role
Who you are
- Bachelor’s degree in Marketing, Business, Statistics, or a related field; advanced degree preferred
- 10+ years of experience in market research, customer insights, or analytics, must be in the healthcare industry; diagnostics experience strongly preferred
- Proven track record of developing and executing successful VoC programs
- Strong analytical skills with proficiency in data analysis tools and techniques
- Excellent communication and presentation skills
- Ability to work collaboratively across departments and influence stakeholders
- Experience with advanced analytics, AI, and machine learning is a plus
What the job involves
- Cleerly, Inc. is seeking a highly skilled and strategic Director of Customer Insights and Analytics
- This role will be pivotal in harnessing market insights and research to develop and implement a comprehensive Voice of Customer (VoC) plan
- The ideal candidate will possess a deep understanding of market research methodologies and analytics, and will work closely with product, marketing, and sales teams to drive customer-centric strategies and initiatives
- Lead and manage market research initiatives to gather actionable insights on customer needs, market trends, and competitive landscape
- Design and execute quantitative and qualitative research projects using a variety of research techniques to provide a comprehensive understanding of the market
- Communication and storytelling– Strong writing skills where you can craft a story around data insights and clearly communicate key points in a succinct manner. You have great verbal communication skills as well and are highly skilled at presenting to groups and sharing your point of view
- Maintain vendor relationships and work with Procurement to continuously streamline and improve the ability of business teams to gain insights from customers, physicians, patients, and other healthcare system stakeholders as required
- Lead and contribute to competitive monitoring initiatives, derive and distill insights on both traditional and emerging competitors around the world, and communicate these insights in a clear, structured, and timely manner
- Analyze data to identify key insights and opportunities for Cleerly’s products and services
- Work across the organization to develop, grow and optimize a Voice of the Customer plan/program and ensure the customer is at the center of decision-making processes
- - Collaborate with cross-functional teams to ensure the VoC plan aligns with product development, marketing strategies, and sales efforts
- Monitor and evaluate customer feedback to drive continuous improvement in product offerings and customer experience
- Build and maintain advanced analytics capabilities to support data-driven decision-making
- Create and present detailed reports and dashboards that communicate key insights and recommendations to stakeholders
- Track and measure the impact of customer insights on business performance and strategic initiatives
- Partner with product, marketing, and sales teams to integrate customer insights into product roadmaps, marketing campaigns, and sales strategies
- Work closely with the data science team to leverage AI and machine learning techniques for deeper customer insights
- Foster a culture of customer-centricity across the organization
- Lead and mentor a team of insights and analytics professionals, fostering a collaborative and innovative environment
- Provide training and development opportunities to enhance team capabilities and ensure best practices are followe
Our take
For all the advancements made in modern medicine, it’s remarkable that cardiovascular diseases still cause around 18 million deaths every year. The WHO estimates that these diseases account for, or contribute to, around 30% of deaths each year.
Traditional heart disease evaluation methods, such as a coronary angiogram, can be invasive - a catheter is threaded through the arm or leg to reach the heart, where it injects dye into its arteries so X-ray images can capture how blood flows through the vessels.
Though serious complications from the procedure are rare, they potentially include injury to the artery, an allergic reaction or kidney damage from the dye, as well as heart attack or stroke. This is a problem that Cleerly is trying to solve by measuring this plaque through AI-powered imaging which analyzes non-invasive coronary CT scans.
The company was founded by the respected cardiologist and radiologist James Min in 2017 and spent its early years developing and refining its tech. However, it recently secured major financial backing, which coincides with CTA imaging’s growing status as a priority measure for patients with suspected heart problems. This is set to propel Cleerly into a period of rapid growth as it looks to keep refining its software to attract and keep new customers in the healthcare industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2022
$223m
SERIES C
Mar 2022
$16.8m
SERIES C
Total funding: $311.8m
Company benefits
- PURPOSE: Cleerly’s purpose is to create a world without heart attacks. With our new paradigm for precision heart care, we will leave big footprints in the sands of time. Help us make that a reality!
- GROWTH: We prioritize learning and growth. As a rapid growth company, there is always space for new challenges and responsibilities
- OWNERSHIP: Everyone on the team contributes to our success, so everyone has equity in the company through our employee stock option incentive plan
- BENEFITS: Cleerly offers a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Along with stock options and a 401(k) match program that helps you invest in the future, Cleerly also offers company wide holidays, a winter break, as well as a self-managed PTO policy. Additional benefits include, wellness, home office and learning & development stipends and parental leave benefits for new parents
Company values
- We strive to earn trust
- We value and seek out differences
- We obsess over client success
- Our curiosity sparks change
Company HQ
Financial District, New York, NY
Articles
Leadership
Dr. James Min
(CEO)Former Professor of Radiology and Medicine in Cardiology at Weill Cornell Medical College and the New York-Presbyterian Hospital. Former Director of the Dalio Institute of Cardiovascular Imaging.
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