Head of Product, Experian
Access & Activation
+ Discretionary bonus plan + Sharesave scheme
2 days a week in office
Free credit check, score, and report
Be an early applicant
Free credit check, score, and report
1001+ employees
Be an early applicant
+ Discretionary bonus plan + Sharesave scheme
2 days a week in office
1001+ employees
Company mission
We’re focused on a clear purpose — to create a better tomorrow for consumers, for businesses, for our communities and for our people. It's our mission to improve financial inclusion. By improving access to financial services, we empower people to unlock opportunities and transform their lives.
Role
Who you are
- Proven experience in scaling consumer-facing products, ideally in FinTech or app-first environments
- Strong understanding of user onboarding, authentication flows, and personalisation
- Data-driven – experience defining metrics, running experiments, interpreting data and using insights to inform decisions
- People leadership experience – leading top performing teams
- Experience working with cross-functional teams including engineering, design, and analytics
- Influence outcomes and foster collaboration across diverse teams and leadership levels including execs
- Familiarity with fraud prevention technologies and balancing security with UX and commercial benefits
- A passion for customer experience and driving meaningful engagement
What the job involves
- We're looking for a strategic and customer centric product leader to head up our newly formed Access & Activation Domain, reporting directly to the Chief Product and Commercial Officer
- This domain brings together two critical journeys, Login and Onboarding and integrates them with our evolving Home experience to create a seamless, personalised entry point into Experian's Consumer Services product
- This is a high-impact role focused on enabling more customers to access and return to our product, ensuring they understand its value and become regular users
- You'll lead a cross-functional team through the next phase of growth, scaling recently launched journeys and driving innovation across the onboarding funnel
- A smooth login and onboarding experience that maximises conversion and re-engagement
- A personalised Home experience that guides users to the most relevant features and drives deeper product engagement
- A roadmap to increase the number of new customers who sign up and view their credit score, including those who are new to country or without existing credit
- Initiatives to ensure re-engaged customers can access the product seamlessly
- Adoption of cutting-edge capabilities that balance seamless access with fraud prevention
- A clear strategy to turn first-time users into loyal customers, particularly on the app
Our take
Experian is one of the world's leading data and technology companies, best known for helping people and businesses understand and improve their credit. With free credit reports and tools that let users boost their score using everyday bills, Experian is making managing money a whole lot easier.
It's a powerhouse of a company too, operating in 32 countries and boasting an employee count of over 24,000. And its reach stretches across industries, helping lenders make fairer decisions, supporting healthcare teams in preventing fraud, and guiding businesses to use data more intelligently. It's a trusted name at the very heart of how the world uses data to make smarter financial decisions.
It's also investing in new technologies and ideas to make finance even fairer and faster. As data becomes more important in our digital lives, Experian's focus on innovation and transparency will surely keep helping people take control of their financial stories.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Hybrid working
- Flexible working
- Discretionary bonus
- Pension
- Bupa Healthcare
- Sharesave Scheme
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave
- Discounted gym membership
- Discounted dental cover
Company values
- Working with integrity - We know that trust isn’t given, it’s earned. We’re committed to working with integrity and operating responsibly in every facet of our business. At Experian, that means treating our data, our people and our environment with respect.
- Treating data with respect - We handle the data of 1.3 billion people and 166 million businesses worldwide, so it’s essential to our business that we maintain their trust. Ensuring that we collect, store and manage data safely and responsibly is fundamental to our success.
- Investing in our community - We’re committed to investing our time, resources and partnerships to create a better tomorrow for our community.
- Unlocking the power of data - Data has the power to transform lives for the better, so we're leveraging new technologies and innovative products to do just that.
Company HQ
Nottingham, UK
Articles
Leadership
Brian Cassin
(CEO)Previously the Chief Financial Officer of Experian and, before that, Managing Director at Greenhill & Co., Brian served for nine years as a non-executive director of J Sainsbury plc. He has also held various senior roles at Baring Brothers International and the London Stock Exchange.
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