Senior UI/UX Designer, 5CA

Salary not provided

CSS

HTML

Figma

Salesforce

Zendesk

Senior and Expert level

Remote from Netherlands

Outsourced customer support for gaming, digital services & beyond

Job no longer available

Outsourced customer support for gaming, digital services & beyond

1001+ employees

B2BCommunicationCustomer service

Job no longer available

Salary not provided

CSS

HTML

Figma

Salesforce

Zendesk

Senior and Expert level

Remote from Netherlands

1001+ employees

B2BCommunicationCustomer service

Company mission

To optimize customer journeys with tailor-made CX.

Job

Company

Role

Who you are

If you love simplifying complexity and designing delightful SaaS products, this role is for you
5+ years of experience designing web-based B2B SaaS platforms
Strong proficiency in Figma (components, variants, libraries)
Ability to rapidly prototype using HTML/CSS
Experience conducting user research and usability testing
Portfolio showcasing complex, data-rich interface design
Excellent communication skills in English
Comfortable working in Agile product teams\
Experience designing websites or applications that incorporate GenAI or AI-driven functionality
Familiarity with front-end frameworks (especially C#, Blazr Web assembly, MudBlazr)
Knowledge of CRM systems like Zendesk or Salesforce
Degree in Design or related field
Experience with B2B marketing or designing for B2B audiences

What the job involves

We’re looking for a Senior UI/UX Designer to join our product team and help craft a modern, intuitive interface for our next-gen B2B AI CX platform
You’ll play a key role in turning complex AI-powered workflows into clean, user-friendly experiences that empower customer support teams globally
From wireframes to high-fidelity prototypes, you’ll take ownership of end-to-end design in a fast-moving, collaborative environment
Design & Prototype: Lead the creation of intuitive web-based interfaces in Figma — including wireframes, user flows, high-fidelity mockups, and clickable prototypes
Translate AI Features into UX: Simplify AI-driven features (e.g., ticket automation, smart suggestions) into easy-to-use, user-centric designs
Validate & Iterate: Run user interviews, usability tests, and design reviews to gather feedback. Iterate quickly to refine the experience
Collaborate Cross-Functionally: Work closely with product managers and developers to align design with user needs and technical feasibility. Ensure pixel-perfect implementation of your designs
Design System Ownership: Maintain and expand our scalable design system, defining reusable components and consistent visual language across the platform
Stay Ahead: Stay up to date on the latest trends in UI/UX, AI, and data visualization. Continuously look for ways to elevate the user experience

Our take

5CA is a remote-first customer support outsourcing provider, delivering global multilingual CX services for gaming and consumer electronics businesses. Its network of work-from-home agents supply 24/7 support, that can scale alongside clients' needs.

Operating since 1998, and with its remote model implemented over a decade ago, 5CA has continuously adapted - for example by expanding to serve gaming companies as the media's popularity began. As more people than ever look for remote opportunities to work, and the customer experience becomes more valued, 5CA is in a great position to grow its network and secure further success in the future.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-5% employee growth in 12 months

Glassdoor (3.8)

Company

Company benefits

Small and focused teams
Remote-first policy
Diverse, international team
Complimentary online training courses

Company HQ

Hoog-Catharijne CS en Leidseveer, Utrecht, Netherlands

Leadership

Otto van Haaren

(Founder & CEO)

Previously an Export Manager at primax.

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