Data Scientist, Thumbtack
Partnerships and Commercial Programs
CA$131.8-170.5k
More information about location
Local services marketplace app
Be an early applicant
Local services marketplace app
1001+ employees
Be an early applicant
CA$131.8-170.5k
More information about location
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- BA/BS degree, preferably in Economics, Statistics, Math, or Computer Science
- 3+ years in analytics, data science, or economics
- Strong AI curiosity and hands-on experience using AI tools in data science workflows (e.g., Claude Code, Cursor, Copilot, or similar)
- Flexibility and comfort working across diverse problem types—from partnership measurement to refund operations optimization
- Strong written and verbal communication skills: this role will require writing content and explaining results to internal and external audiences
- Strong experience using SQL to query large datasets, proficiency with data visualization software (e.g., Tableau, Looker), and familiarity with statistics/programming languages (e.g., R, Python)
- Ability to detect and debug data anomalies in complex operational processes and a track record of working with business leaders to drive improvements and efficiencies
- Demonstrated ability to self-motivate and drive projects independently as well as partner successfully with cross-functional teams
What the job involves
- As a Data Scientist II, you'll partner with product and operations leaders to shape the strategy for Thumbtack's Partnerships and Commercial Programs teams
- You'll work directly with our Business Development team to enable the success of strategic partnerships through data and insights
- This includes measuring and optimizing integrations with third-party platforms- from demand-side API and MCP integrations that help homeowners find service professionals, to supply-side FSM integrations that help service professionals find customers and manage their leads
- You will also work flexibly across other Commercial Programs, such as Refund Operations or Category Management, depending on business priorities
- A key part of this role is bringing AI capabilities to the team
- You'll not only build AI-powered data products and tools, but also use AI to streamline workflows, accelerate analysis, and uplevel the team's capabilities
- We're looking for someone who is excited to experiment with tools like Claude Code and similar technologies to transform how we work
- You will measure and test the impact of new partnerships and ventures and proactively strategize on where the team should focus
- You will be involved in building many new processes from 0 to 1
- Data Scientists also collaborate with partners in Data Engineering, Marketing, Engineering, Finance, Internal Tools and Product teams on broader efforts
- You will be expected to quickly build technical and content expertise about our platform and partnerships ecosystem
- You will be involved in scoping, prioritization and execution of tasks related to new company initiatives and programs while also gathering, organizing and presenting insights, trends and predictions to partners and stakeholders
- Partner with leaders of Thumbtack's Partnerships and Commercial Programs teams to conduct in-depth quantitative analyses that guide strategic decisions
- Measure partnership performance and health, building metrics and dashboards that track the success of integrations with third-party platforms
- Design and implement A/B tests, market-based tests, and other experiments
- Build and deploy AI-powered data products, tools, and workflows that enable faster, better decision-making
- Champion AI adoption within the team—experimenting with different tools to streamline analyses, automate reporting, and uplevel team capabilities
- Make recommendations based on detailed analysis and a deep understanding of our business and partnership ecosystem
- Build and maintain reports, models, metrics, SQL queries, and dashboards (Looker/Tableau) which provide insight into business performance and outcomes
- Identify key drivers of core business outcomes through regression analyses and other statistical techniques
- Contribute to our team and company data culture through peer collaboration, training, coaching and sharing of AI best practices
- The Data Science team empowers Thumbtack to use data to guide business decisions. We collaborate with partners across the company to solve the most analytically challenging problems -- everything from how we set prices across hundreds of local services categories to evaluating the impact of a new business model on company performance
- This role specifically sits on the Operations Data Science team, which provides insights for Thumbtack's Partnerships, Business Development, Commercial Programs, Sales, Support Operations, and Trust and Safety teams
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Since its 2024 funding round, its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company HQ
SoMa, San Francisco, CA
Leadership
Marco Zappacosta
(Co-Founder & CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Co-Founder & Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
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