Customer Onboarding Specialist, Wonderkind
3-5 days a week in office
Talent attraction technology
Job no longer available
Talent attraction technology
21-100 employees
Job no longer available
3-5 days a week in office
21-100 employees
Company mission
Wonderkind is on a mission to help people find purpose in their professional life.
Role
Who you are
- Customer-Oriented: Strong focus on customer satisfaction and success
- Tech Savvy: Ability to understand complex technical concepts and translate them into simple, understandable instructions
- Relationship Builder: Excellent interpersonal skills with a knack for building and maintaining relationships
- Tenacious & Can-Do Mentality: Persistent, proactive, and solution-oriented with a positive attitude
- Curious Learner: Eager to learn and continuously improve both personally and professionally
- Ownership: Readiness to take full ownership of the optimisation of the onboarding process internally as well as with the customers
- Previous experience in a customer-facing role, ideally in a tech or SaaS company
- Affinity with or interest in technology - Digital Marketing knowledge would be highly valued
- Strong communication and presentation skills
- Fluency in English. Additional language skills in Dutch and German would be highly appreciated
- Ability to work independently and as part of a team in a fast-paced, scale-up environment
What the job involves
- As an Onboarding Specialist at Wonderkind, you will play a pivotal role in ensuring our customers have a seamless and successful start with our marketing tech solutions
- You will bridge our cutting-edge technology and our customers, translating complex tech into understandable, actionable steps that meet their needs
- Your goal is to inspire, guide, and support customers, ensuring they unlock the full potential of our tools to achieve their recruitment goals
- Lead the onboarding process for new customers, ensuring they understand and effectively use our platform
- Conduct personalized training sessions and create customized onboarding plans tailored to customer needs
- Translate technical information into user-friendly guidance
- Troubleshoot and resolve any technical issues customers encounter during onboarding
- Develop and maintain strong customer relationships, acting as their main point of contact during onboarding
- Regularly check in with customers to ensure they are progressing well and address any concerns
- Help customers achieve their first moment of success with our product
- Provide ongoing support and resources to ensure continuous value realization from our tools
- Gather customer feedback to identify areas for improvement in our onboarding process
- Collaborate with the product and development teams to enhance the customer experience
- Close collaboration and communication with our Partner Success team as well as Product
Our take
Social media is increasingly popular as a marketing platform and is also a good place for businesses to recruit new talent. Wonderkind recognises that sometimes the most suitable candidates may not be actively looking for a new role and so targeting adverts to these people may cause them to reconsider their current role in favour of a new one.
Wonderkind has curated an innovative Talent Attraction Technology that automates social media campaigns. The platform guides companies to develop a Talent Attraction strategy that fulfills business goals and supports in hitting campaign targets.
The technology shows ads to the desired candidates, even if they’re not actively looking for a role. The tech understands job-seekers online behaviour and what their interests are. The process is simplified so campaigns are published on Facebook, Instagram, and Google, without the traditional hassle of managing multiple platforms.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2018
$7.1m
SERIES A
Mar 2017
$2.4m
SERIES A
Total funding: $9.5m
Company benefits
- Be part of a talented young team of international people, building an innovative product
- Take ownership of your role and every decision you take
- Plenty of opportunities for growth and personal development, with full business access to the Udemy learning platform
- Free healthy lunches daily in the office
- Claspass membership contribution providing you access to 1000’s of fitness studios and classes worldwide (or a contribution to an eBike subscription, most of us have a VanMoof)
- 1 month of ‘work from anywhere’ for everyone
- Hybrid office model, with 2 days minimum with your teams in the office
- We work hard but we play hard too - we celebrate our wins with team activities and regular drinks
Company HQ
Omval, Amsterdam, Netherlands
Leadership
Laurent Scholten
(CSO & Founder)Laurent has a Bachelor of Business Administration in Management and Finance from the Inter College Business School. They founded Wonderkind in 2015 and currently act as its CSO .
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