Product Specialist, Productboard
$73.4-97.3k
+ Stock options
Hybrid- M, T, TH
3 days a week in office
Product management platform
Be an early applicant
Product management platform
201-500 employees
Be an early applicant
$73.4-97.3k
+ Stock options
Hybrid- M, T, TH
3 days a week in office
201-500 employees
Company mission
To help companies across the globe build truly excellent products.
Role
Who you are
- We’re looking for a Product Specialist who’s passionate about improving the customer experience and enjoys the intersection of sales, customer success, and technical support
- Before you dive into this: Don’t worry if you don’t check all our boxes. It's just our dream list! If you have potential, we’ll help you grow
- 2+ years experience in a customer-facing technical role at a B2B tech company
- Exceptional written and verbal communication skills
- Ability to conduct presentations and product demonstrations to a large group
- Natural problem solving skills
- Quick learner and self-starter mentality
- High motivation and team orientation
What the job involves
- You will be an integral member of our product-led growth strategy, working with customers and internal stakeholders to ensure that our product provides a best-in-class user experience
- This is an opportunity for the right person to help evolve how we engage with our customers and build repeatable processes to enhance the customer journey
- Act as a product expert, fielding trialist and customer questions related to setting up, using, and unlocking new use cases within Productboard
- Resolve customer questions and issues via in-app live chat, Zoom calls (as appropriate), and email
- Help customers understand how to use Productboard in service of their underlying use case(s)
- Lead weekly demos for trialists in a 1:1 or 1:many format as appropriate
- Lead onboarding calls with new customers to orient them to Productboard and activate them within the product
- Guide customers to the appropriate subscription offering based on their specific needs, working with AEs and CSMs as appropriate for contracting and negotiation
- Synthesize trending themes related to customer pain points and share them with the broader Product, Design, & Engineering Growth team
- Proactively suggest and/or develop content in support of resolving key customer pain points, collaborating with the Customer Education team as appropriate to scale impact
Our take
Productboard is a product management system which plays a major role in helping businesses understand their market, letting them get the best products to market quickly. The platform is particularly focused on helping companies understand what customers require from them, enabling sound decisions to be made on what to prioritize.
The platform organizes project management with customer feedback as its primary guiding factor, helping businesses identify the most important trends based on demand. The scope of its offerings enables it to provide thousands of leading companies with the various tools they need to drive growth. It continues to add new capabilities to bring extra value to this customer base.
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2022
$125m
SERIES D
Apr 2021
$72m
SERIES C
Total funding: $257.7m
Company benefits
- Competitive stock options
- Continuous professional growth
- Investment into your health & wellness
- Free food and catered lunches
- Pet-friendly offices
Company HQ
Union Square, San Francisco, CA
Leadership
Hubert Palan
(Co-Founder & CEO)Startup Mentor, Advisor and Angel Investor. Previously VP of Product Management at GoodData and Head of Product and Marketing at Maestro Market.
Daniel Hejl
(Co-Founder & CTO)Previously Senior Software Engineer at Trumaker, TopMonks and ICZ, as well as Software Engineer at Allianz Direct New Europe and Qbizm Technologies.
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