Strategic Operations Analyst, Cohere Health
$70-85k
+ Bonus
Clinical intelligence company
Job no longer available
Clinical intelligence company
501-1000 employees
Job no longer available
$70-85k
+ Bonus
501-1000 employees
Company mission
To make the healthcare journey better for everyone.
Role
Who you are
- You will need to be an agile thinker and able to work in an environment that is in flux
- People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles
- Strong operations, execution-oriented strategic business administrator who is as comfortable in the ideation phase as they are in the implementation phase
- Strong communication skills, able to take unstructured information and structure it
- Ability to work and generate clarity in complex and ambiguous situations while responding to time sensitive situations with grace
- Have demonstrated success and experience in large scale change management, process design, and/or business management roles
- Ability to work cross functionally across remote teams
- Ability to understand the business needs and create practical solutions to execute operational strategies that support those needs
- Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution
- Strong analytical skills working with datasets and being able to synthesize different sources of data to draw actionable insights that drive business outcomes
- 5+ Years Operations experience in a Contact Center/Production environment
- 3+ Years of applicable Business Management/Project Management experience
- Project management – including defining project plans, assigning work streams, defining and measuring against launch goals, resource assessment, decision making and reporting
- Proficient in Lucid Charts (Excellence in Vizio can be substituted here)
- Proficient in G suite applications
- Creation of reporting materials, training guides, etc, that breaks complex processes and information into understandable and relatable terms
- Proficient in developing presentations that tell a complete story
- Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems
- Thrive in a fast paced, self directed environment
- You understand that this position is very fluid and the term “not my job” doesn’t exist
What the job involves
- The Strategic Operations Program Analyst position is a crucial role in our organization as business needs change quickly — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company
- The Service Operations team is seeking an experienced, results driven Strategic Operations Program Analyst to support strategy, process design, planning, implementation and management of new programs including ongoing leadership of specific key initiatives within the Service Operations and Client Success teams
- The role is highly collaborative, and you will be expected to create clarity in a complex organizational environment, generate energy through a bias towards action, and deliver results
- You will assist in defining Operational Excellence through process and policy design work that drives scale for operations
- We need you to be a project manager who tenaciously makes sense of disjointed processes or systems, continually striving for the best possible operational outcomes in a Care and Service Center Operations model
- This position is always evolving
- We encourage you to be authentic and think about how your strengths and interests align with our mission
- This is a position that offers the ability to make a substantive mark on the organization/operations structure of an up and coming company with exponential growth opportunity
- Design and execute support for change management/landing plans to ensure inclusive, complete, successful implementation of new processes, programs and pilots
- Creation of process flows, Policies & Procedures, Job Aides playbooks and training material
- Responsible for driving several work types across cross functional areas within Service Operations and external clients, leading the team members involved and able to clearly articulate a path forward and quickly align multiple parties, who will often have different priorities to achieve the needed results to support the business
- Risk remediation and opportunity identification with strong emphasis on solutions
- Perform adhoc strategy, research, modeling and analytics on projects to help guide decision making in an ever evolving business model
- Partner across the organization on an as needed basis to ideate, execute and perform data analysis on user experience utilizing an Operations viewpoint
- Build and cultivate relationships with cross-functional teams within the organization adn with external partners
- Develop high quality decks and presentation materials for presentation to leadership on an as needed basis
- Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and assist in driving results
Our take
Every year, billions of dollars are wasted in healthcare through overtreatment, failure of care coordination and administrative complexity. Cohere Health blames this on outdated processes, time-consuming manual systems and slow decision-making - which the company aims to combat with its clinical intelligence platform.
The platform automates processes to avoid care delays and friction between parties. It also provides analytics to help identify the most suitable physicians and care paths for the patient much faster and more easily. While there are other automation solutions for healthcare, Cohere stand outs by improving the whole patient journey, rather than just automating an administrative transaction.
Through partnerships with organizations like Humana and the American Academy of Orthopaedic Surgeons, Cohere Health serves millions of members and thousands of physicians. It has grown to be recognized as a top player in the space, as it continues to expand its offering and stands to benefit from the rising interest in clinical intelligence.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$90m
SERIES C
Feb 2024
$50m
LATE VC
Total funding: $196m
Company benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- Flexible Time Off & Holidays
- 401(K) Retirement Plan with Employer Match Program
- Wellness Coach App
- Parental Leave
- Learning & Development Opportunities
Company HQ
West End, Boston, MA
Leadership
Siva Namasivayam
(CEO)Worked as a Software Engineer for Intel before working at Fidelity and spending 4 years as a Gartner Director of Consulting. They were CEO of SCIO Health Analytics before co-founding Cohere Health.
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