Manager of Customer Experience, Integral Ad Science

• The ideal candidate is naturally curious, dedicated, detailed-oriented with a strong desire to work with awesome people in a highly collaborative environment
• 8 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies
• Proven experience in a corporate management role, with a track record of leading successful teams and projects
• Exceptional leadership and decision-making abilities
• Extensive Salesforce experience
• Excellent client service skills
• Knowledge of order to cash process, analysis and reporting
• Hands-on detail oriented individual willing to be immersed in all aspects of client and finance functions
• Strong analytical, quantitative, and problem-solving skills
• Excellent oral and written communication skills
• English fluency

Desirable

• Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we’re looking for a Manager, Customer Experience to join our Finance team
• The Manager will lead a team that will own end-to-end solutions to address issues raised by clients while maintaining and servicing those relationships at the highest level
• Someone with enthusiasm and energy, a keen attention to detail, the ability to work in a fast-paced environment, and a team-player looking for mentorship/coaching will be a perfect applicant
• Lead a global team of eight individuals to achieve company goals
• Manage the day-to-day operations and implement strategic plans to monitor the performance of the team
• Collaborate with senior leadership to define business priorities
• Manage all inbound requests from designated accounts with strong support of client needs
• Provide education to clients on IAS products and systems
• Safeguard accuracy of contracts and customer data in Salesforce
• Problem solving and dealing with client and data issues
• Liaising with internal teams to seek answers / understand the issue and working towards resolution
• Role will include support to multi-regions and teams / stakeholders
• Participate in team and/or 1:1 meeting, share updates with clients, management, and stakeholders
• Additional responsibilities and projects assigned, as needed