Enterprise Customer Success Management Regional Director, Sourcegraph
East
$230k
OTE
$184k
BASE
+ Equity
More information about location
Universal code search for developers
Job no longer available
Universal code search for developers
101-200 employees
Job no longer available
$230k
OTE
$184k
BASE
+ Equity
More information about location
101-200 employees
Company mission
To make it so everyone codes by building the tools that keep developers at the bleeding edge.
Role
Who you are
- You are a results-oriented, hands-on, collaborative, people-driven leader who has the skills to effectively drive progress toward our organization’s ambitious and technically challenging objectives
- You build strong relationships with your team and peers alike and are a solid communicator
- You are strongly aligned with our values and inspired by our mission to make it so that everyone codes
- We are looking for a leader who thrives in a fast-paced environment and has a proven track record of leading teams that exceed their goals and targets
- 2+ years of enterprise customer success leadership experience, where you had retention / expansion targets
- Proven experience leading teams creating and implementing playbooks and strategies such as adoption and onboarding, champion building and nurture, customer health saves, and expansion programs
- As a leader are able to coach, influence, develop, motivate and empower employees to achieve their best; acts as a servant leader and collaborator with your team
- Direct experience leading a team that works with a technical product (dev tooling or adjacent) and buyer (developers up to VP of Eng)
- Willingness to travel up to ~25% to meet with customers and other teammates
What the job involves
- As Regional Director within our Enterprise Customer Success Management team, you’ll lead an exceptional team of Enterprise Customer Success team focused on customer onboarding and adoption & nurture that leads to retention and expansion
- This role reports into the VP of Technical Success and is responsible for the Eastern United States and EMEA regions
- This role will balance operational, programmatic, strategic, and planning responsibilities in support of our customers and the overall business
- Lead a distributed team of Enterprise Technical Advisors - serving as both a coach and career mentor
- Partnering with your peers help build out our post-sales success motion at Sourcegraph, including building the Enterprise customer journey focused on how we deliver value to customers by understanding customer outcomes, business challenges, and key KPIs
- Create programs that drive product adoption, education, and usage in order to deliver meaningful business outcomes
- Formulate strategies for your team to grow revenue within existing customers by demonstrating value and generating positive results from success plans
- Represent the voice of the customer by identifying themes, trends, and needs across our customers and advocating for change internally with Engineering and Product
- 📅 Within one month, you will…
- Go through a multi-week onboarding process including training on our product, our value propositions, our customers, our team, and our processes
- Begin 1:1’s with your team (5 direct reports to begin), understand your personal 30-60-90 plan, and meet & shadow current members of the Sourcegraph team
- Build relationships with important cross-functional teams like Account Executives (AEs), Customer Engineers (CEs), Product Managers (PMs), and marketing
- Build relationships with your direct peer leaders across Revenue (Sales, Customer Engineering (Pre-sales), Technical Advisory, Professional Services, and Support Engineering)
- 📅 Within three months & beyond, you will…
- Define and execute a regional plan to meet and exceed retention and expansion goals
- Empower and support your team through strategic planning, accountability, inspection, and execution - mentoring and coaching along the way
- Feel comfortable assisting your team directly in customer meetings, even being able to lead some yourself
- Identify and raise technical or strategic suggestions to unblock any issues for TAs and the customers they serve, with your peer leaders
- Staying in lock-step with adjacent teams and leaders to ensure consistent alignment along all customer touch points
- Perform regular account reviews and provide input into sales forecasting for renewals and expansions
- Accurately assess the capabilities, motivators, and career goals of each team member and provide ongoing coaching to improve their performance and support their career path
Application process
- We expect the interview process to take 4.5 hours in total
- 👋 Introduction Stage - we have initial conversations to get to know you better…
- [30m] Recruiter Screen - Kelsey Nagel
- [45m] Hiring Manager screen / Resume Deep Dive - Aimee Menne, VP of Technical Success
- 🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…
- [45m] Leadership & Team Management - two direct reports
- [45m] Cross-functional / Peer Collaboration Interview - Alex Wreschner & Jon Kishpaugh
- [30m] Values
- [60m] Working Session - Aimee Menne, Alex Wreschner & Connor O'Brien
- 🎉 Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically…
- [30m] Leadership with co-founder
- We check references and conduct your background check
- Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process
Our take
Inspired by code search engines like OpenGrok, Livegrep and Google Code Search, Sourcegraph has developed a robust tool that allows developers to swiftly search through code across an entire organization. While similar systems are used by large-scale organizations, Sourcegraph aims to make this powerful code search capability accessible to every developer.
Searching through extensive codebases, especially during debugging, can be time-consuming and tiresome. Sourcegraph streamlines this process, saving time and reducing stress for both individuals and businesses. The platform offers a free version for all developers, while revenue is generated through enterprise-specific features tailored for large corporations.
The launch of Cody, an open-source AI tool that enhances coding practices, saw the company expand into AI coding agents - although this part of its business is now splitting off into "Amp". This leaves the Sourcegraph team to focus on delivering and innovating its code search product, which is now a mission-critical piece of AI infrastructure software for many businesses.
Steph
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2021
$125m
SERIES D
Dec 2020
$50m
SERIES C
Total funding: $223m
Company benefits
- Medical, dental and vision (100% company-paid)
- Unlimited PTO with a 30 day minimum
- Wellness stipend
- Generous travel budgets
- Family planning benefits
- Equity
- Office budget
- Professional development
- Global, remote-friendly team with hubs in key cities
Company HQ
SoMa, San Francisco, CA
Leadership
Quinn Slack
(Board Member & Co-founder)CEO and Member of Technical Staff at Amp Code. Previously co-founded Blend Labs, and also worked at Palantir Technologies where they created a technology platform to help two of the top five U.S. banks recover from the housing crisis.
Beyang Liu
(CTO & Co-founder)Previously a Software Engineer at Palantir Technologies, where they developed new data analysis software on a small, customer-facing team working with Fortune 500 companies. Studied Computer Science at Stanford.
Dan Adler
(CEO)Joined the company in 2016 as Director of BizOps and Strategy. Became VP of Business in 2018, then CEO in 2025. Previously founded Cells Software, was an Investment Associate at Vector Capital, and Consultant at Bain & Company.
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