Client Success Manager, Stoxx
$65-85k
Investment intelligence solutions
Job no longer available
Investment intelligence solutions
201-500 employees
Job no longer available
$65-85k
201-500 employees
Company mission
To partner with investors and wealth managers to optimize their clients’ investment impact.
Role
Who you are
- 2-5 years’ experience in client success, account management preferably in finance
- Excellent communicator with strong presentation skills with a flexible style depending on audience
- Energetic self-starter with the ability to influence others through data and strong story telling
- Experience with Salesforce or other CRMS
- Bachelor's degree or equivalent professional work experience
What the job involves
- ISS seeks a Client Success Manager responsible for high-value account in our Enterprise segment of Marketpulse- MI
- MarketPulse is the industry’s leading distribution intelligence platform, delivering unmatched market sizing, competitive insights, and asset‑flow analytics - empowering asset managers with the actionable data and strategic intelligence they need to identify opportunities, anticipate market shifts, and drive smarter growth
- This role is pivotal in driving long-term customer success and strategic alignment between our company and clients
- This role requires a consultative approach, both externally with clients to understand their business objectives and needs, and internally across our product, data and support teams
- You'll own a portfolio of top-tier accounts with complex needs and high strategic value
- Serve as primary escalation point for client challenges, ensuring functional collaboration with Product and sales
- Build and maintain direct relationships with stakeholders, positioning yourself as a trusted strategic partner
- Identify and drive cross-sell opportunities in partnership with Sales specialists and Account Directors
- Serve as a product expert – onboard clients, train new user teams, build ad hoc reporting and provide industry insight in line with business goals
Our take
STOXX, part of the ISS STOXX group of companies, is the administrator of the renowned STOXX and DAX indices which are are licensed to more than 550 companies around the world. The company has existed in some form since 1997, notably operating as Quontigo from 2019 to 2023 (when it found its place with ISS).
Although STOXX keeps its customer base under wraps, it claims to work with some of the world’s largest asset management companies and financial institutions. It has received a massive amount of industry recognition and awards and, alongside its sibling ISS STOXX divisions, is solidly a key player in the space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (1 round)
Sep 2019
$720m
GROWTH EQUITY VC
Total funding: $720m
Company HQ
Main-Taunus, Eschborn, Germany
Leadership
Gary Retelny
(President & CEO (ISS STOXX))Has been in their current position since 2011. Formerly Managing Director at MSCI Inc.
Salary benchmarks
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