Account Manager, Fastly

• Strong prior Account Management, customer relationship and strategic sales experience in UK
• Ideally have experience within the CDN/PAAS/Cyber Security industry
• Familiarity with Engineering and Developer focused Technology
• Prior experience in working with Customers at a C-Level, including CTO and CISO stakeholders
• Prior sales experience driving revenue through up-selling and cross-selling into existing business and customers, and stakeholders
• Able and confident to run customer meetings, demos, A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts with business values
• Strong customer facing, presentation and project management skills, high detail orientation and exceptional organizational skills
• Thrives in a multitasking environment, with an ability to adjust priorities
• Independent, self-disciplined and possess strong verbal and written communications skills
• Technical background highly valued
• Fluent in English

• Fastly are looking for an Account Manager to join the team, build strong commercial and strategic business relationships with our customers across the region
• Managing a portfolio of Enterprise customer relationships from C-Level down, you’ll have a proven track record in building high value and impact relationships, and have experience running upsell and cross sell opportunities
• You’ll develop account health and lead customer advocacy across Fastly’s Enterprise, partnering with our Sales, Customer Support, Product and Technical teams
• This is a great opportunity for someone with the skills, energy and confidence to define great Account Management in the region
• Be Responsible for owning and driving revenue across your customers - mainly across customers within Finance and High-Tech verticals
• Cross sell the Fastly solutions and drive customer usage
• Ability to build strong relationships and engagement with customers including CTO, CISO, as well as technical and Financial decision makers, and Engineering and Development Teams
• Ability to build strong internal relationships within Fastly across Sales, Professional Services, Deal Desk, and Contracting Teams
• You will drive your upsell opportunities and renewals to a successful close and generate interest and opportunities across Fastly’s product portfolio
• You’ll monitor customer relationships and account health, identify Executive sponsorship opportunities and will bring customers together when needed for workshops, roundtables or speaking engagements
• You will be responsible for highlighting new Fastly initiatives, products and services to customers through Monthly and Quarterly Business Reviews
• Collaborate with product, marketing and sales teams to provide feedback for ongoing customer support
• You will actively engage with customers both remotely and in person to understand their business and discover their requirements bringing in Subject Matter Experts as situations dictate
• This position will require you to be available during core business hours 9am - 6pm

• Competitive PTO Policies
• Remote or Hybrid Work
• Generous time off for parental leave
• Full medical, dental, and vision coverage
• Short- and long-term disability insurance
• Mental health resources
• 401(k)/retirement plans
• Employee stock purchasing plans (ESPP)
• Reimbursements for learning and development programs

Total funding: $259m

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